ITSM Leader — ServiceNow & MSP Management

BioSpace; Osage City (KS); Hybrid; USD 155,000 - 170,000; Full time

Benefits offered by this job

Annual and spot bonuses

Stock options and RSUs

Comprehensive wellness program

Education reimbursement program

401(k) with employer match

Job summary

A biotechnology company is seeking an IT Service Management Leader to design and manage ServiceNow-based ITSM processes. This hybrid position requires strong technical and leadership skills, with responsibilities including developing ITSM strategies and managing service providers. The ideal candidate has over 5 years of ITSM experience, particularly with ServiceNow, and a bachelor's degree in a relevant field. Competitive salary range is offered.

Qualifications

• 5+ years of ITSM experience, specifically in ServiceNow.
• Hands-on experience configuring and administering ServiceNow in a production environment.
• Proven experience managing MSPs and third-party service providers.

Responsibilities

• Develop and execute a comprehensive ITSM strategy aligned with business and regulatory needs.
• Own and manage the configuration, customization, and administration of the ServiceNow platform.
• Lead incident management and major incident response processes.

Skills

ServiceNow configuration

ITIL frameworks

Stakeholder management

Agile service delivery

AI utilization

Education

Bachelor’s degree in Information systems, Computer Science, or related field

Tools

ServiceNow

Job description

A biotechnology company is seeking an IT Service Management Leader to design and manage ServiceNow-based ITSM processes. This hybrid position requires strong technical and leadership skills, with responsibilities including developing ITSM strategies and managing service providers. The ideal candidate has over 5 years of ITSM experience, particularly with ServiceNow, and a bachelor's degree in a relevant field. Competitive salary range is offered.