ITSM Lead - Observability & Process Optimization

TechDigital Group; San Jose (CA); On-site; USD 90,000 - 150,000; Full time

Job summary

An established industry player is seeking an ITSM Lead to enhance their observability strategy and implement ITSM processes across the organization. This role involves developing and documenting ITSM processes such as incident and problem management, ensuring compliance and performance monitoring. The ideal candidate will have extensive experience with ITSM implementation and a strong grasp of observability tools. You'll be at the forefront of driving process improvements and educating teams on best practices. If you're passionate about IT service management and want to make a significant impact, this is the opportunity for you!

Qualifications

• 5+ years of relevant experience in ITSM implementation required.
• ITIL V3 Intermediate or above certification is mandatory.

Responsibilities

• Develop and implement ITSM processes across the IT organization.
• Monitor and measure performance, ensuring compliance with regulations.
• Focus on establishing an observability strategy at the IT level.

Skills

ITSM processes

Observability Tools

Incident Management

Process Improvement

Data Tracking

Training and Education

Education

ITIL V3 Intermediate Certification

Tools

ServiceNow

Job description

An established industry player is seeking an ITSM Lead to enhance their observability strategy and implement ITSM processes across the organization. This role involves developing and documenting ITSM processes such as incident and problem management, ensuring compliance and performance monitoring. The ideal candidate will have extensive experience with ITSM implementation and a strong grasp of observability tools. You'll be at the forefront of driving process improvements and educating teams on best practices. If you're passionate about IT service management and want to make a significant impact, this is the opportunity for you!