ServiceNow ITSM Lead - Design & Delivery Excellence

TechDigital Group; San Jose (CA); On-site; USD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a ServiceNow Functional Consultant to design and implement enterprise-scale solutions. This role involves collaborating with clients to create innovative solutions that enhance user experiences and align with best practices. The ideal candidate will have extensive experience in ServiceNow development, strong problem-solving skills, and the ability to manage small teams effectively. Join a forward-thinking company that values quality standards and customer satisfaction, while offering opportunities for professional growth and collaboration in a dynamic environment.

Qualifications

• Experience in developing ServiceNow solutions and managing small teams.
• ServiceNow Certified Administrator with strong delivery experience.

Responsibilities

• Design and implement enterprise scale ServiceNow solutions.
• Collaborate with clients to create innovative user experiences.
• Lead ServiceNow implementations following best practices.

Skills

ServiceNow Development

Agile Methodologies

Problem Solving

Communication Skills

Team Collaboration

Education

Bachelor Degree or Equivalent

Tools

ServiceNow

Cloud Services

Rightscale

Vistarta

BDNA

Job description

Required Skills:
1. React, TypeScript and Go
2. AWS — ECS Fargate, ALB, RDS, Secrets Manager, S3, ECR, CloudWatch
3. LangGraph, AI

Technical Skills:

• Experience in full stack development with TypeScript and Go
• Strong on React + TypeScript on the frontend
• Hands-on with RDS (Postgres, MySQL), schema migration tooling, and Redis for caching and pub/sub
• Experience deploying to AWS — ECS Fargate, ALB, RDS, Secrets Manager, S3, ECR, CloudWatch
• Comfortable with Terraform (private module registries, multi-region, multi-account dev/non-prod/prod patterns) and GitLab CI/CD pipelines (terraform-plan/apply, image scanning, kaniko builds)
• Experience using AI tooling (Claude Code, Copilot, Cursor) for code generation, test scaffolding, and day-to-day engineering automation
• Experience with LangGraph (or comparable agent / workflow orchestration frameworks) for building stateful LLM-driven flows
• Experience with embeddable rules engines such as GoRules / ZEN, Drools, or JSON-Logic — authoring decision tables and integrating them into application code
• Experience with integrations of CRM and Case Management products such as Salesforce

Job Responsibilities:

• Build features for a case management and workflow system
• Apply distributed-systems thinking to keep the platform scalable, reliable, and resilient
• Establish coding best practices across repos, conduct constructive peer code reviews, and own the CI/CD, test, and release pipelines in GitLab
• Partner with DevOps on the Terraform infrastructure to deploy code to AWS
• Contribute to AI-driven workflows (LangGraph agents, RAG knowledge retrieval) and the GoRules decision engine that powers case-routing and policy logic
• Triage production and integration issues