Sr. Manager, Amazon Connect Decisions Customer Success, Applied AI Solutions Decisions GTM (AWS)

Amazon Inc.; Seattle (WA); On-site; USD 194,000 - 262,000; Full time

Job summary

Amazon Web Services, Inc. is seeking a Sr. Manager, Customer Success for the Connect Decisions team in Seattle.

You will lead a charge to transform business decisions using DI/SI solutions, building a trusted advisory presence with major customers and guiding architectural discussions for deployment. You will hire, coach, and empower a world-class CS advisory team, nurture relationships with executives, and shape a strategy to expand mindshare and adoption across use cases.

Qualifications

• 10+ years of leading large teams in matrixed organizations.
• Experience with enterprise software products and new technologies.
• Strong ability to work with C-level executives and cross-functional teams.
• Proven track record in strategic planning and contracting at VP level.

Responsibilities

• Lead the Customer Success team for Amazon Connect Decisions.
• Build and develop a high-performing advisory team for Connect Decisions.
• Foster deep customer relationships and act as trusted advisor for critical workloads.
• Educate customers on value propositions and participate in architectural discussions.
• Contribute to internal publications and coordinate with product and engineering teams.
• Coordinate with customers, engineering, and support to address needs.

Skills

Leadership experience

Matrixed organizations

Stakeholder management

Cross-functional collaboration

Strategic thinking

Contract negotiations

Executive communication

Education

Bachelor's degree or equivalent

Job description

Sr. Manager, Amazon Connect Decisions Customer Success, Applied AI Solutions Decisions GTM

Job ID: 10565867 | Amazon Web Services, Inc.

As part of the AWS Applied AI Solutions GTM organization, we have a vision to provide business applications, leveraging Amazon's unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers' businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon's real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use.

For Amazon Connect Decisions, we are seeking a Sr. Manager, Customer Success who can continue to drive our vision to transform every business with faster and smarter decisions through the world's most trusted and adaptive intelligence.

As a Sr. Manager, Customer Success you will work with customers, go-to-market, and product teams to drive growth for our Demand Intelligence (DI) and Supply Intelligence (SI) teammates that deliver forecasts, replenishment plans, and production plans, while continuously monitoring execution against plans and generating actionable insights while learning from user actions.

As a trusted customer advocate, you will help our organization understand best practices around advanced Supply Chain based solutions. You will lead the effort to provide real-time feedback on our existing teammates, as well as additional use cases and will seek out opportunities to help shape and execute a strategy to build mindshare and broaden the use of the Decisions teammates. You should have a demonstrated ability to think strategically about business, products, and technical challenges and enjoy making meaningful contributions to long term customer success.

Key job responsibilities

• Serve as a leader for the Customer Success (CS) team, and a key member of Amazon Connect Decisions leadership team
• Hire, enable, and develop an industry-leading team of CS advisors for Connect Decisions.
• Build deep relationships with customers to become a trusted advisor for their most critical workloads that support their AI teammate transformation.
• Educate customers on the value proposition of Decisions, and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the customer’s environment.
• Contribute to AWS internal and customer-facing publications such as whitepapers and blogs as a means of scaling your knowledge.
• Act as a liaison between customers, engineering teams, and support to address customer needs.

About the team

This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges.

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work‑life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Basic Qualifications

• 10+ years of building and leading large teams and working in matrixed operating structures experience
• Knowledge of distribution networks and channel P&Ls
• Bachelor's degree or equivalent
• Experience working and communicating with multiple stakeholders, C-level executives and cross functional teams or equivalent
• Experience in strategic thinking about business, enterprise software products, and new technology platforms and architectures or equivalent
• Experience negotiating VP-level contracts with channel partners and agencies
• Experience collaborating with cross-functional teams including Marketing, Product Management, Customer Service, Operations, Legal, Finance, and Senior Leadership

Preferred Qualifications

- 5+ years of managing and developing high performance teams experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

USA, NY, New York - 213,000.00 - 288,200.00 USD annually

USA, TX, Austin - 193,700.00 - 262,000.00 USD annually

USA, WA, Seattle - 193,700.00 - 262,000.00 USD annually

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.