ITSM Integration Engineer Associate

General Dynamics Information Technology, Inc.; El Segundo (CA); Hybrid; USD 110,000 - 150,000; Full time

Job summary

General Dynamics Information Technology, Inc. seeks an ITSM Integration Engineer to own and extend enterprise IT service management platforms in a secure environment.

You will configure and troubleshoot COTS tools, build integrations via APIs and middleware, and support automation across Jira Service Management, SailPoint, Dynatrace, and Active Directory. The role emphasizes independent ownership, cross-team collaboration, and scalable solutions while enabling secure operations in a modern

Qualifications

• Bachelor's Degree and 0+ years of related experience in systems administration, enterprise applications support, systems integration, platform engineering, or a similar technical role.
• IAT Level II or higher certification (minimum Security+ CE).
• Experience configuring, maintaining, and integrating COTS platforms such as enterprise ticketing, monitoring, and identity management tools.
• Experience troubleshooting enterprise application environments, including authentication, plugins, workflows, APIs, and configuration issues.
• Experience integrating systems using APIs, webhooks, middleware, directory services, or scripting-based automation.
• Working knowledge of Active Directory/LDAP and enterprise identity-related integrations.
• Ability to write and modify scripts or code to support integrations, automation, and lightweight tooling.
• Ability to work independently to diagnose ambiguous technical issues and deliver practical solutions.

Responsibilities

• Configure, maintain, troubleshoot, and extend enterprise platforms such as Jira Service Management, SailPoint, Dynatrace, Active Directory/LDAP, and related services.
• Design, implement, and sustain integrations between enterprise applications using APIs, webhooks, middleware, scripting, and vendor-supported connectors.
• Build and maintain workflows, automations, plugins, and configuration-based extensions across COTS platforms.
• Develop custom scripts, utilities, lightweight applications, and middleware components as required to support integration, automation, and operational efficiency.
• Translate customer and operational requirements into sustainable technical solutions using configuration, integration, and custom development as appropriate.

Skills

Analytical skills

Troubleshooting

Communication

Independent work

Judgement

Long-term solutions

Education

Bachelor's Degree

Tools

Jira Service Management

SailPoint

Dynatrace

Active Directory/LDAP

Microsoft Azure

Mattermost

Microsoft 365

Job description

ITSM INTEGRATION ENGINEER

Transform technology into opportunity as an ITSM Integration Engineer with GDIT. In this role, you will serve as the primary technical owner for a portfolio of enterprise IT service management and related platforms in a secure environment. You will configure, integrate, maintain, troubleshoot, and extend commercial off-the-shelf (COTS) systems to support operational requirements.

This is not a traditional full-time software development role. The position requires coding and scripting ability, but day-to-day responsibilities center on platform administration, systems integration, workflow automation, platform configuration and extension, and technical troubleshooting across multiple tools. Custom development may be required based on project needs, including middleware, API integrations, utility development, and platform-specific scripting.

The ideal candidate is a hands-on technical generalist who can solve cross-system integration problems, develop practical automation, and operate effectively as an independent engineer while coordinating with adjacent technical teams.

HOW THE ITSM INTEGRATION ENGINEER WILL MAKE AN IMPACT:

• Configure, maintain, troubleshoot, and extend enterprise platforms such as Jira Service Management, SailPoint, Dynatrace, Active Directory/LDAP, and related services
• Design, implement, and sustain integrations between enterprise applications using APIs, webhooks, middleware, scripting, and vendor-supported connectors
• Build and maintain workflows, automations, plugins, and configuration-based extensions across COTS platforms
• Develop custom scripts, utilities, lightweight applications, and middleware components as required to support integration, automation, and operational efficiency
• Translate customer and operational requirements into sustainable technical solutions using configuration, integration, and custom development as appropriate
• Work directly with stakeholders to define technical approaches and implement solutions in a secure enterprise environment
• Troubleshoot issues across application, integration, authentication, plugin, and workflow layers
• Identify and implement improvements to reliability, maintainability, supportability, and automation
• Document configurations, integration logic, administrative procedures, and technical solutions to support long-term sustainment
• Operate effectively in a single-seat engineering role with significant ownership and autonomy

WHAT YOU'LL NEED TO SUCCEED:

Security Clearance Level:

Secret

Required Education:

Bachelor's Degree and 0+ years of related experience in systems administration, enterprise applications support, systems integration, platform engineering, or a similar technical role

Required Technical Training, Certification(s):

IAT Level II or higher certification (minimum Security+ CE)

Required Technical Skills:

• Experience configuring, maintaining, and integrating COTS platforms such as enterprise ticketing, monitoring, and identity management tools
• Experience troubleshooting enterprise application environments, including authentication, plugins, workflows, APIs, and configuration issues
• Experience integrating systems using APIs, webhooks, middleware, directory services, or scripting-based automation
• Working knowledge of Active Directory/LDAP and enterprise identity-related integrations
• Ability to write and modify scripts or code to support integrations, automation, and lightweight tooling
• Ability to work independently to diagnose ambiguous technical issues and deliver practical solutions

Preferred Technical Skills:

• Experience with Jira, Jira Service Management, SailPoint, Dynatrace, Active Directory, Microsoft Azure, Mattermost, Microsoft 365, or similar enterprise platforms
• Experience with one or more of the following: Python, Java, PowerShell, Go, BeanShell, or similar languages used for enterprise automation and integration
• Experience developing lightweight middleware, connectors, API clients, administrative utilities, or other support tooling
• Experience with containerization technologies such as Docker and supporting lightweight applications or middleware in containerized environments
• Familiarity with automation tools such as Ansible or similar orchestration capabilities

Required Skills and Abilities:

• Strong analytical and troubleshooting skills
• Strong written and verbal communication skills
• Ability to work independently and manage a broad technical scope without a day-to-day developer team structure
• Sound judgment in determining when to use configuration, scripting, or custom development
• Ability to balance operational requirements with maintainable long-term solutions

Location:

El Segundo, CA or Remote

U.S. Citizenship Required

GDIT IS YOUR PLACE:

• Full-flex work week to support work and personal priorities
• 401(k) with company match
• Comprehensive health and wellness packages
• Internal mobility support for career development
• Professional growth opportunities, including paid education and certifications
• Access to cutting-edge technology
• Paid vacation and holidays

#GDITPriority