ITSM Engineering Lead — Global Service Desk
Vylor
Get a reply from this employer — a resume and cover letter tailored to exactly what they’re hiring for.
Benefits offered by this job
Job summary
Vylor, the standalone company evolving from Corteva's seed and genetics business, seeks an Engineering Lead for Service Desk & ITSM Operations to define and execute IT service strategies. You will lead a global, matrixed team delivering 24/7 service and continuous improvement across ITIL/ITSM processes and platforms like ServiceNow.
The ideal candidate has proven experience leading Service Desk operations and driving best-practice ITSM improvements in large organizations, collaborating across IT
Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
- 5+ years of ITIL/ITSM process management and Service Desk operations.
- Strong knowledge of ServiceNow, Service Desk workflows, and enabling core ITIL/ITSM processes.
Responsibilities
- Leads Service Desk operations and the design, deployment, governance, and continuous improvement of ITIL/ITSM practices.
- Serves as the leadership escalation point for complex Service Desk issues.
- Provides operational leadership and on-call support to sustain 24/7 service availability.
Skills
Education
Tools
Job description
Vylor, the standalone company evolving from Corteva's seed and genetics business, seeks an Engineering Lead for Service Desk & ITSM Operations to define and execute IT service strategies. You will lead a global, matrixed team delivering 24/7 service and continuous improvement across ITIL/ITSM processes and platforms like ServiceNow.
The ideal candidate has proven experience leading Service Desk operations and driving best-practice ITSM improvements in large organizations, collaborating across IT
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
