Lead IT Service Desk - West Coast: Elevate Ops & SLAs

Anduril Industries

Costa Mesa (CA)

On-site

USD 99,000 - 130,000

Full time

14 days+

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Benefits offered by this job

Benefits package

Job summary

Anduril Industries is seeking a Lead, IT Service Desk West Coast to oversee and optimize service desk operations across our West Coast regional sites. The role focuses on consistent service delivery, managing escalations, and ensuring operational readiness at regional offices.

You will develop standardized processes, coach teams on best practices, and drive improvements in automation and efficiency while maintaining SLAs.

Qualifications

Progressive IT support or service desk experience with lead or advanced role.
Experience implementing and adhering to IT support processes and policies.
Proficiency managing ticket queues and meeting SLAs.
Experience with Windows, macOS, and Linux operating systems.
Strong troubleshooting across desktops, laptops, peripherals, and basic networking.
Excellent verbal and written communication and customer service skills.
Highly organized with ability to manage multiple priorities.
Ability to travel up to 10% (potential international travel).
Ability to obtain and maintain a US Secret Clearance.

Responsibilities

Develop and maintain standardized IT service desk processes, policies, and runbooks for all regional sites.
Serve as primary technical resource for West Coast service desk and coach regional teams.
Plan and execute readiness for new regional offices and expansions, including onboarding readiness.
Ensure adherence to IT policies and SLAs across service desk tickets.
Provide advanced troubleshooting for escalated issues spanning hardware, software, identity and access.