ITSM Change & Release Lead | Delivery & Governance

Transamerica; Cedar Rapids, Denver, Philadelphia (IA, CO, Philadelphia County); Hybrid; USD 122,000 - 140,000; Full time

Benefits offered by this job

Pension Plan

401k Match

Medical Insurance

Paid Time Off

Hybrid work model

Job summary

Transamerica Corporation seeks a Manager, ITSM Change & Release to lead the centralised Change Enablement and Release Management team. You will own the product vision, roadmap, and backlog, and partner with ITSM and business stakeholders to align priorities, governance, and delivery outcomes across multiple hub locations in Cedar Rapids, Denver, and Philadelphia.

You will drive process improvements, QA, and automation, while mentoring the team, managing capacity, and ensuring operational

Qualifications

• Bachelor's degree or equivalent work experience.
• 7+ years in IT Operations, Service Management or related disciplines.
• Experience in Change Enablement and Release Management.
• Product Ownership experience in an Agile environment with backlogs and acceptance criteria.
• Strong analytical, problem-solving and communication skills.
• ITIL 4/5 Foundation certification.

Responsibilities

• Serve as Delivery Manager for Change Enablement and Release Management, owning vision, roadmap, prioritization and delivery plans.
• Lead and develop the Change Enablement and Release Management team with performance management and governance.
• Manage resource planning, workload prioritization and on-call coverage.
• Oversee change governance, risk assessment, authorization and operational readiness.
• Improve ServiceNow change workflows and Jira release workflows; drive automation opportunities.
• Act as a change agent to adopt AI and modern practices for efficiency and control.
• Define KPIs with stakeholders and monitor outcomes to drive improvements.
• Coordinate with Incident and Problem Management for root-cause analysis and corrective actions.
• Provide leadership and governance for change and release quality, documentation and reporting.
• Chair Community of Practice meetings and align staffing and budget with leadership.

Skills

IT Operations

Service Management

Product Ownership

Leadership

Agile / SAFe

Stakeholder Management

Communication

Education

Bachelor's degree in Information Technology, Computer Science, Business, or related field

Tools

ServiceNow

Jira

ITIL 4/5 Foundation

Job description

Transamerica Corporation seeks a Manager, ITSM Change & Release to lead the centralised Change Enablement and Release Management team. You will own the product vision, roadmap, and backlog, and partner with ITSM and business stakeholders to align priorities, governance, and delivery outcomes across multiple hub locations in Cedar Rapids, Denver, and Philadelphia.

You will drive process improvements, QA, and automation, while mentoring the team, managing capacity, and ensuring operational