ITSM Service Manager: Incident, Change & Release Lead

Equinix, Inc; Dallas (TX); Presencial; USD 118.000 - 176.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive benefits

PTO & Holidays

Retirement plan

Descripción de la vacante

Equinix in Dallas is seeking a Service Management Specialist to ensure IT services run smoothly across major incidents, changes, releases and events. You will partner with business, operations and technology teams to minimize disruptions and strengthen governance.

The role focuses on ITSM governance, continuous service improvement, and metrics reporting, with emphasis on stakeholder communication and delivering operational excellence in a global infrastructure environment.

Formación

• Bachelor's degree in IT/CS/Engineering or related field.
• 5+ years in IT Service Management, IT Operations or Production Support.
• Strong ITIL knowledge and ITSM best practices.
• Experience with ITSM platforms such as ServiceNow or Jira Service Management.
• Excellent stakeholder management and communication skills.
• Ability to work under pressure and manage competing priorities.

Responsabilidades

• Lead Major Incidents (P0/P1) and coordinate cross-functional teams.
• Govern end-to-end Change Management per ITIL with CAB involvement.
• Plan and coordinate releases across multiple technology teams.
• Monitor events and respond to high-priority incidents.
• Ensure ITSM governance, dashboards, metrics, and reporting.
• Drive continuous service improvements with stakeholders.

Conocimientos

5+ years IT Service Management

ITIL principles

Stakeholder management

Analytical problem solving

Ability to work under pressure

Educación

Bachelor's degree in IT/CS/Engineering

Herramientas

ServiceNow

Jira Service Management

Descripción del empleo

Equinix in Dallas is seeking a Service Management Specialist to ensure IT services run smoothly across major incidents, changes, releases and events. You will partner with business, operations and technology teams to minimize disruptions and strengthen governance.

The role focuses on ITSM governance, continuous service improvement, and metrics reporting, with emphasis on stakeholder communication and delivering operational excellence in a global infrastructure environment.