ITSM Change & Release Strategist (Hybrid)

Blue Cross MN; Eagan (MN); Híbrido; USD 91.000 - 150.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, and vision insurance

401k

PTO

Descripción de la vacante

Blue Cross and Blue Shield of Minnesota is seeking an ITSM Process Consultant to shape Change, Release and Environment Management practices across IT and business teams. You’ll define roadmaps, metrics and improvements, mentor teammates, and promote process adoption while ensuring testing, rollout, and go/no-go decisions are well coordinated.

This hybrid role offers collaboration with stakeholders, with two on-site days per week, and a comprehensive benefits package.

Formación

• 3+ years of related information technology professional experience.
• Bachelor’s degree or equivalent experience accepted in lieu of degree with additional two years of relevant experience.

Responsabilidades

• Plan, coordinate, and facilitate change approvals, release schedules, and implementation activities.
• Ensure adherence to enterprise Change Management processes, policies, and audit requirements.
• Support successful rollout of new IT services and future enhancements while minimizing business disruption and service outages.
• Partner with application, infrastructure, and business teams to coordinate releases across environments.
• Monitor release readiness and manage deployment risks to drive issue resolution before production.

Conocimientos

ITSM

TeamDynamix

ServiceNow

Change management

Stakeholder collaboration

Educación

Bachelor’s degree

Herramientas

TeamDynamix

ServiceNow

Descripción del empleo

Blue Cross and Blue Shield of Minnesota is seeking an ITSM Process Consultant to shape Change, Release and Environment Management practices across IT and business teams. You’ll define roadmaps, metrics and improvements, mentor teammates, and promote process adoption while ensuring testing, rollout, and go/no-go decisions are well coordinated.

This hybrid role offers collaboration with stakeholders, with two on-site days per week, and a comprehensive benefits package.