Atlassian Jira Administrator / Developer (ITSM) at Dutech Systems, inc Austin, TX

Dutech Systems, inc; Austin (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Dutech Systems, inc. in Austin, TX is seeking a Senior Jira Administrator to design, configure, and maintain Jira Software and Jira ITSM projects in Atlassian Cloud.

You will optimize JQL, workflows, automations, and permissions while integrating with ScriptRunner, JMWE, Email This Issue, and Extension for Jira Service Desk. The role requires collaboration with stakeholders, documentation, and experience with REST APIs and HTML/JavaScript for customizations.

Qualifications

• Proven Jira administration and development focus, Jira Cloud experience.
• Strong JQL and Jira ITSM configuration proficiency.
• Experience with Jira REST APIs and scripting for integrations.
• Familiarity with Atlassian Access and identity integration.
• Excellent written and verbal communication (CEFR C2 or equivalent).

Responsibilities

• Design, configure, and maintain Jira Software and Jira ITSM projects in Atlassian Cloud.
• Develop and optimize JQL queries, workflows, automations, and permissions.
• Collaborate with stakeholders to gather requirements and deliver scalable Jira solutions.
• Utilize Jira REST APIs and scripting for customizations and integrations.
• Work with plugins such as ScriptRunner, JMWE, Email This Issue, Extension for Jira Service Desk.
• Provide clear documentation and effective communication to diverse audiences.
• Support Jira Cloud migrations, including workflows and data transfers.
• Ensure access control with Atlassian Access and Active Directory integration.

Skills

Jira Administration

JQL

Jira ITSM configuration

REST APIs

HTML/JavaScript

Scripting

Documentation

Stakeholder collaboration

Tools

Jira Software

Jira ITSM

ScriptRunner

JMWE

Email This Issue

Extension for Jira Service Desk

Atlassian Access

Active Directory

Job description

Atlassian Jira Administrator / Developer (ITSM) job at Dutech Systems, inc. Austin, TX.

Skills:

Jira Software and Jira ITSM, JQL queries, workflows, automations, and permissions, ScriptRunner, JMWE, Email This Issue, Extension for Jira Service Desk.

Job Description

We are seeking an experienced Senior Jira Administrator with strong expertise in Atlassian Cloud environments. The ideal candidate will be responsible for designing, configuring, and maintaining Jira Software and Jira ITSM projects , ensuring scalable and efficient solutions that meet business needs. This role requires a blend of technical proficiency, problem-solving skills, and clear communication to collaborate effectively with stakeholders and technical teams.

Key Responsibilities

• Design, configure, and maintain Jira Software and Jira ITSM projects in Atlassian Cloud.
• Develop and optimize JQL queries, workflows, automations, and permissions to support business operations.
• Collaborate with stakeholders to gather requirements and deliver scalable Jira solutions.
• Utilize Jira REST APIs and scripting (HTML/JavaScript) for customizations and integrations.
• Work with key plugins such as ScriptRunner, JMWE, Email This Issue, Extension for Jira Service Desk .
• Provide clear, well-structured documentation and communicate technical concepts effectively to diverse audiences.
• Support Jira Cloud migrations, including workflows and data transfers.
• Ensure compliance with Atlassian Access and integrate with Active Directory for access control.

Minimum Qualifications

• Proven experience with Jira administration and development , with a focus on Jira Cloud.
• Strong proficiency in JQL and hands‑on experience with Jira ITSM configuration .
• Experience with Jira REST APIs, HTML, and JavaScript for custom development.
• Familiarity with Atlassian Access and integration with identity management systems.
• Exceptional written and verbal communication skills (CEFR C2 or equivalent).

Candidate Skills & Experience

• Years Required / Preferred Experience
• 8 Required Managing Jira Software & ITSM projects, including workflows, permissions, automations
• 5 Required Expert-level proficiency in JQL
• 5 Required Jira REST APIs and scripting for integrations/enhancements
• 5 Required Strong communication and documentation skills
• 3 Required Hands‑on experience with plugins: ScriptRunner, JMWE, Email This Issue