ITS Field Technician: Traffic Signals & Smart Systems

Wavetronix; Ann Arbor (MI); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Company-provided vehicle

Training opportunities

Health insurance

Job summary

Wavetronix is seeking a Field Service Technician to install, configure, and support core products across customer sites. Travel to multiple locations will be required as part of field visits and training sessions.

You will diagnose technical issues, provide hands-on training, and build lasting customer relationships while ensuring high-quality service and effective problem resolution.

Qualifications

• Technical degree or ITS/Traffic industry certifications.
• Field service experience in traffic signal/ITS cabinets.
• Basic networking knowledge.
• Clear communication skills.
• Willingness to travel to multiple locations.

Responsibilities

• Provide service and customer support during field visits and phone support.
• Manage on-site installation/configuration of products.
• Diagnose errors or technical problems and determine solutions.
• Demonstrate and troubleshoot Wavetronix products.
• Provide technical training (typically up to 10 people) on products as needed.
• Document processes and trip reports.
• Keep CRM updated with current projects and support cases.

Skills

Customer service

Troubleshooting

Networking basics

Field service

ITS certifications

Education

ITS/Traffic industry certifications

Tools

CRM

Job description

Wavetronix is seeking a Field Service Technician to install, configure, and support core products across customer sites. Travel to multiple locations will be required as part of field visits and training sessions.

You will diagnose technical issues, provide hands-on training, and build lasting customer relationships while ensuring high-quality service and effective problem resolution.