Field Service Technician - Traffic Signals & ITS

Wavetronix; Ann Arbor (MI); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Company-provided vehicle

Training opportunities

Health insurance

Job summary

Wavetronix is seeking a Field Service Technician to install, configure, and support core products across customer sites. Travel to multiple locations will be required as part of field visits and training sessions.

You will diagnose technical issues, provide hands-on training, and build lasting customer relationships while ensuring high-quality service and effective problem resolution.

Qualifications

• Technical degree or ITS/Traffic industry certifications.
• Field service experience in traffic signal/ITS cabinets.
• Basic networking knowledge.
• Clear communication skills.
• Willingness to travel to multiple locations.

Responsibilities

• Provide service and customer support during field visits and phone support.
• Manage on-site installation/configuration of products.
• Diagnose errors or technical problems and determine solutions.
• Demonstrate and troubleshoot Wavetronix products.
• Provide technical training (typically up to 10 people) on products as needed.
• Document processes and trip reports.
• Keep CRM updated with current projects and support cases.

Skills

Customer service

Troubleshooting

Networking basics

Field service

ITS certifications

Education

ITS/Traffic industry certifications

Tools

CRM

Job description

Do you have a passion for traffic solutions? Do you love all things ITS, DOT, IMSA, and Smart Sensors? Do you sit at red lights wondering why the signal isn't smarter or more efficient? Traffic on our roads is a problem everyone deals with, and it's one Wavetronix is working to solve.

If you're the tech person in your circle of friends and think you'd have a knack for learning the installation and configuration of our core Wavetronix products, this may be your role. If you can travel when needed, diagnose, and resolve customers' issues with the right tools and training behind you, this may be your role. If you like building long-term relationships with customers and taking care of them with excellent service, this may be your role. And if you want to join a company creating innovative technologies that make the world's roads safer and more efficient, this IS your role.

Wavetronix is looking for a Field Service Technician who is eager to help solve customer technical problems and professionally walk them through the installation, training, and support of new and existing products.

Similar titles to this job could be:

• Field Service Engineer
• Traffic Systems Technician
• ITS (Intelligent Traffic Systems) Field Technician
• Technical Support Engineer
• Traffic Signal Technician

What Success Looks Like

Customer Support & Technical Service

• Provide service and customer support during field visits and phone support
• Help manage all on-site installation/configuration of products
• Diagnose errors or technical problems and determine proper solutions
• Demonstrate and troubleshoot Wavetronix products
• Provide technical training (typically up to 10 people) on products as needed either in the field or in office
• Comprehend customer requirements and make appropriate recommendations
• Build positive relationships with customers
• Enjoy being in front of customers

Technical Knowledge & Skills

• Master installation and configuration of Wavetronix core products
• Have a basic understanding of networking
• Have previous field service experience in traffic signal/ITS cabinets
• Technical degree or certifications in ITS/Traffic industry

Communication & Teamwork

• Have clear written and verbal communication skills
• Cooperate with the team and share information across the organization
• Document processes and produce timely and detailed trip reports
• Keep track of current projects and support cases in CRM

Work Style & Travel

• Be self-motivated and enjoy working on and with teams
• Be intrinsically motivated and enjoy working with the customer
• Ability to work flexible shifts and adapt workflow to changing project schedules
• Excited about personal development and eager to engage in development training
• Willing and able to travel to multiple locations

Training & Development Milestones

3 Month Milestones

• Understand company core values, strategies, and initiatives
• Demonstrate functional knowledge to troubleshoot, test, repair and service Wavetronix technical equipment
• Able to effectively use mobile tools and applications
• Have a positive relationship with Wavetronix customers
• Able to understand and effectively communicate technical procedures and processes to customers
• Comprehend customer requirements and make appropriate recommendations to the client
• Effectively communicate and cooperate with Technical Services and share information across the organization

6 Month Milestones

• Master installation and configuration of Wavetronix products
• Demonstrate the ability to troubleshoot, test, repair and service technical equipment
• Demonstrate functional knowledge of Wavetronix non-core product line

12 Month Milestones

• Ability to install, configure, troubleshoot, and demonstrate all Wavetronix products
• Learn intersection and controller cabinet basic operation
• Perform at least five solo technical customer visits

Why Wavetronix?

Wavetronix is the leader in radar in the Intelligent Traffic Industry. Our best Field Support Engineers can work with all kinds of people, from roadside technicians to city planners and engineers. Candidates must be able to communicate effectively via email, phone, and in person. Candidates should be willing to get their hands dirty and solve the customer's problem, document the problem, and teach others how they solved that problem.

Benefits

Wavetronix offers a comprehensive benefits package designed to support employees and their families, including:

• Medical, dental, and vision insurance
• 401(k) plan with a 5% company match
• Health Savings Account (HSA) with a 2:1 company match
• Company-provided vehicle for business use
• Ongoing training and professional development opportunities
• And much more!

About Wavetronix

Wavetronix' purpose is to enable rewarding careers and foster personal development. We do this by creating innovative technologies that make the world's roads safer and more efficient. Our core values include putting people first and embracing a growth mindset. We encourage continuous learning and long-term growth, creating opportunities for individuals and those around them to thrive.

Wavetronix is an affirmative action equal opportunity employer. Wavetronix participates in the E-Verify program.

Please note: Wavetronix may communicate with candidates via text message through our applicant tracking system (Breezy) or directly from members of our hiring team. If you prefer not to receive text communications, please opt out of text messaging within your Breezy candidate profile.