ITS Field Technician - North Carolina

Electronic Transaction Consultants Corporation; North Carolina; Hybrid; USD 42,000 - 60,000; Full time

Job summary

Electronic Transaction Consultants Corporation seeks an ITS Field Support in North Carolina to perform installation, road repair, and field service tasks under the Installation & Construction Manager. This hands-on role requires travel to remote locations and outdoor work conditions.

The ITS Field Support will assist technicians, operate hand and power tools, document installation records, and help troubleshoot technical issues from testing through to onsite acceptance.

Qualifications

• High School Diploma or GED required.
• Minimum 2 years of experience in construction, manual labor or field service.
• Background in road construction is a plus.

Responsibilities

• Assist Field Supervisors with road construction and field service tasks.
• Operate hand tools and appropriate power tools for IRD equipment installation.
• Work in outdoor, construction-type environments.
• Support integration of IRD roadside electronics and testing.
• Record installation service work in IRD’s format or via web-based tickets.
• Collaborate with IRD Field Services to troubleshoot issues from testing to on-site acceptance.

Skills

Manual labor

Field service

Tool handling

Documentation

Customer relations

Education

High School Diploma or GED

Tools

Linux/Unix

DOS

Windows

Power tools

Hand tools

Job description

Overview

The ITS Field Support will perform tasks in accordance with the installation, road repair, installation or construction work, pertaining to manual and physical labor service and maintenance tasks under the direction of the Installation & Construction Manager. This position will be based in North Carolina.

Responsibilities

• Assisting the Field Supervisor(s) or ITS Field Technician(s) with the completion of road construction and field service & maintenance tasks
• Operating hand tools and appropriate power tools or equipment for the installation and integration of new or replacement IRD equipment
• Ability to work in an outdoor, construction type environment
• Support the integration of IRD roadside electronics, specialized testing, and initial calibration checks
• Provide information and documentation required for detailed record keeping of installation service work in IRD’s format for on-site and electronic records, and/or using a web-based service ticket reporting tool
• Work with IRD Field Services Team to resolve and troubleshoot any technical, design or functional issues from testing phase through to completion and acceptance onsite
• Will be required to work in all weather conditions, travel to/from various remote locations, and may be required to work at heights

This list of responsibilities might not cover everything you'll end up doing.

Education & Experience

• High School Diploma, General Education Development (GED), or equivalent
• A minimum of 2 years of experience in a construction, manual labor or field service related work
• Background in road construction is considered an asset

Technical Abilities

• Working knowledge of software and hardware applications in a Linux/Unix, DOS & Microsoft Windows based environment
• Possess a high degree of manual dexterity, and experience using hand tools and power tools used in construction related projects
• Possess an understanding of IRD’s systems and products
• Experience using various power and small hand tools

Relationship Management

• Ability to work well independently and with a team
• Possess cooperative problem-solving and logical decision-making abilities
• Possess excellent customer relations
• Ability to work with minimal supervision in a demanding environment

Safety & Licensing

• A valid Drivers’ License and clean driving record is required as a condition of employment
• Must possess or be able to obtain a valid passport for travel into Canada
• Previous safety training will also be considered an asset
• Required to pass a DOT Medical exam and hold a valid DOT Medical card

Benefits

We offer a Total Rewards plan designed with you and your family's health and wellness in mind that includes:

• Paid days off (i.e. vacation, sick days, bereavement leave)
• Health and Dental plans
• Retirement plans
• Employee and Family Assistance Program (EFAP)
• Employee referral program
• Employee Stock Purchase Program (ESPP)

We welcome applicants from all backgrounds, regardless of race, color, religion, sex, veteran status, sexual orientation, gender identity, national origin, age, or disability or any other protected characteristics in accordance with applicable federal, state/provincial, and local laws. We're committed to creating a workplace where everyone feels valued and respected.

We appreciate all responses and will acknowledge only those being considered for an interview.

We respectfully request no calls or unsolicited resumes from Agencies.