ITS Coordinator

WeDriveU; Town of Florida (NY); On-site; USD 60,000 - 95,000; Full time

Benefits offered by this job

Health benefits

Dental & Vision

Life Insurance

401(k) with 4% match

Commuter Benefits

EAP

Paid Holidays

PTO

Pet & Legal Insurance

On-the-job Training

Job summary

WeDriveU is seeking an IT Support Coordinator to provide third-level desktop support and coordinate with vendors for tools used by employees. You will also oversee the BI infrastructure and assist the customer success team with client reports.

Ideal candidates have 3–5 years in desktop support, strong communication, and experience with Lenovo/Dell hardware, Windows OS/Server, and cloud BI tools (AWS, Tableau, Snowflake). This role offers comprehensive health and retirement benefits.

Qualifications

• 3–5 years of desktop support experience.
• Strong communication and interpersonal skills.
• Vendor management for IT cloud platforms (Zoom, Docusign, Trillo).
• Experience with Lenovo and Dell hardware.
• Proficiency in Windows Desktop OS and Windows Server.
• AWS, Tableau, and Snowflake familiarity preferred.
• LAN/WAN, TCP/IP and SQL knowledge preferred.

Responsibilities

• Assist all users with IT issues via ticketing system.
• Level 3 support for software installs and hardware troubleshooting.
• Configure new equipment, install software, and troubleshoot network connections.
• Manage AWS environment and collaborate with Finance and Customer Success.
• Resolve printer, copier, and scanner incidents nationwide.
• Maintain telecom infrastructure for locations nationwide.
• Communicate effectively with both technical and non-technical colleagues.

Skills

Desktop support

Communication

Vendor management

Hardware troubleshooting

Windows OS

AWS

Tableau

Snowflake

Education

Bachelor's Degree preferred

Net+ / Windows+ certifications preferred

A+ Certification required

Tools

Zoom

Docusign

Trillo

AWS

Tableau

Snowflake

Job description

WeDriveU is the leader in shared mobility solutions that connect communities, campuses, and workplaces. WeDriveU operates private shuttle and public transit systems across the U.S serving millions of passenger journeys a year. The company’s 5,500+ team members operate 4,000 vehicles across 55 U.S. locations, providing safe, reliable and sustainable options as part of a global family of brands serving more than 1 billion bus and rail passengers on four continents. Visit wedriveu.com to learn more about our company, clients and career opportunities.

Job Description:

The IT Support Coordinator will be the third level of desktop support for all WeDriveU users, with help from the greater IT team, this person will be the point of contact between multiple vendors that support technological tools used by WeDriveU employees. They will also oversee the BI infrastructure for client facing reporting and assist the customer success team with reports for our clients.

We are looking for critical thinkers and problem-solvers with great attention to detail. Since end user support and teamwork are important aspects of the role, excellent communication and people skills are required.

Duties and Responsibilities:

• Assist all users with any IT-related issues utilizing the company’s ticketing system.




• Level 3 support for users, assisting on software installation and troubleshoot hardware specific to WeDriveU




• Configure all new equipment including installation and updating of software, as well as troubleshooting network connections




• Manage AWS environment and work with Finance and Customer Success departments




• Resolve incidents with all printers, copiers, and scanners for each location, nationwide




• Maintain Telecom infrastructure for each location, nationwide (internet service providers, comcast, Verizon, radio networks, locally)




• Foster excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.

Skills Required and Physical Demands:

• 3-5 years of desktop support experience




• Strong communication and interpersonal skills




• Vendor Management for all IT cloud based platforms (Zoom, Docusign, Trillo, etc)




• Experience with Lenovo and Dell hardware.




• Thorough knowledge and experience in Windows Desktop OS and Windows Server is required.




• Experience with AWS, Tableau, and Snowflake is preferred




• Clear understanding of LAN/WAN, TCP/IP and SQL is preferred.

Education and Qualifications:

• Bachelor’s Degree is preferred.




• Net+, Windows+ and _____ (or higher) Certification highly preferred.




• A+ Certification is required.

We Offer

Physical Health

• Exceptional Medical, Dental, Vision, and Life Insurance benefits

Financial Health

• Competitive compensation packages




• 401(k) with 4% employer match




• Financial Wellness Tool




• Commuter Benefits

Emotional Health

• Employee Assistance Program (EAP)




• PTO for part-time and full-time positions




• Paid holidays




• Pet & Legal Insurance

Personal Development

• On-the-job training and skills development




• Internal transfer opportunities for career growth

*Benefits vary by position and location

WeDriveU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment free of discrimination or harassment where thoughts and ideas of all employees are appreciated and respected. We value excellence and recognize that by respecting the diverse backgrounds, skills, and perspectives of our workforce, we will sustain a competitive advantage and remain an employer of choice. We also see diversity as more than policies; it is imperative for enabling us to attract, retain and develop the best talent available.