Concord – Operations Manager

WeDriveU; North Carolina; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with employer match

Paid time off

Paid holidays

Life Insurance

Employee assistance program

Job summary

WeDriveU is seeking an Operations Manager to supervise drivers, manage daily bus routes, and ensure client service levels. The role involves hiring, training, and developing drivers, analyzing ridership data, and supporting policy development. Occasional collaboration with the General Manager is expected.

The candidate should have 3+ years in operations management, familiarity with DMV and DOT rules, and strong interpersonal and Excel skills. On-site position with WeDriveU benefits may apply.

Qualifications

• 3+ years’ experience in Operations Management.
• Work experience in public or private alternative transportation demand management (TDM) highly desirable.
• Knowledge of DMV policies and procedures.
• Well versed in all aspects of DOT compliance.
• Licensed Class B driver (Passenger and Air brakes endorsement) a bonus but not required.
• Must be able to lift 25+ pounds, climb stairs and be on your feet for an extended period.

Responsibilities

• Supervise the daily activities of all drivers and oversee the development and implementation of SOPs as directed by the Client and WeDriveU policies.
• Ensure that all bus routes are constantly operating and adequately servicing the client’s needs.
• Make logistical coverage and staffing decisions and communicate them to the team.
• Hire, interview, train and develop new drivers.
• Analyze ridership numbers and suggest route changes accordingly.
• Support the development of company policy and procedures.
• Support the General Manager as needed.

Skills

Interpersonal communication

Excel

Customer service

Problem solving

DOT compliance knowledge

Tools

Microsoft Office

Excel

Job description

WeDriveU is the leader in shared mobility solutions that connect communities, campuses, and workplaces. WeDriveU operates private shuttle and public transit systems across the U.S serving millions of passenger journeys a year. The company’s 5,500+ team members operate 4,000 vehicles across 55 U.S. locations, providing safe, reliable and sustainable options as part of a global family of brands serving more than 1 billion bus and rail passengers on four continents. Visit wedriveu.com to learn more about our company, clients and career opportunities.

Job Description

The Operations Manager (OM) will report to the General Manager and assist with all supervisory duties outlined below. The OM will work onsite and will actively communicate with the client as well as other vendors.

Duties and Responsibilities

• Supervise the daily activities of all drivers and oversee the development and implementation of standard operating procedures as directed by the Client and WeDriveU company policies
• Ensure that all bus routes are constantly operating and adequately servicing the client’s needs
• Make logistical coverage/staffing decisions and communicate them effectively to the rest of the team (drivers and client management)
• Hire (interviews, road tests, training, etc.), train and develop new drivers
• Analyze and interpret ridership numbers and suggest route changes accordingly
• Support the development of company policy and procedures
• Support the General Manager as needed
• Additional duties and responsibilities may apply

Skills Required and Physical Demands

• Outstanding interpersonal and communication skills.
• Knowledge of Microsoft Office with the ability to prove intermediate to advanced excel skills
• Excellent customer service skills
• Self-motivated with the ability to prioritize and problem solve
• Prior knowledge of DMV policies and procedures is preferred but not required
• Well versed in all aspects of DOT compliance
• Licensed Class B driver (Passenger and Air brakes endorsement) a bonus but not required
• Must be able to lift 25+ pounds, climb stairs and be on your feet for an extended period
• Additional skills and physical demands may apply

Education and Qualifications

Hard Requirements:

• 3+ years’ experience in Operations Management

Preferred Requirements:

• Work experience in public or private alternative transportation demand management (TDM) highly desirable

We Offer

Physical Health

• Exceptional Medical, Dental, Vision, and Life Insurance benefits

Financial Health

• Competitive compensation packages
• 401(k) with 4% employer match
• Financial Wellness Tool
• Commuter Benefits

Emotional Health

• Employee Assistance Program (EAP)
• Unlimited PTO
• Paid holidays
• Pet & Legal Insurance

Personal Development

• On-the-job training and skills development
• Internal transfer opportunities for career growth

*Benefits vary by position and location

WeDriveU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment free of discrimination or harassment where thoughts and ideas of all employees are appreciated and respected. We value excellence and recognize that by respecting the diverse backgrounds, skills, and perspectives of our workforce, we will sustain a competitive advantage and remain an employer of choice. We also see diversity as more than policies; it is imperative for enabling us to attract, retain and develop the best talent available.