ITS Coordinator

Fountain; Naples, Northern (FL, KY); Hybrid; USD 66,000 - 77,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Life Insurance

401(k) with match

Paid holidays

PTO for all staff

On-the-job training

Job summary

WeDriveU is the leader in shared mobility solutions with a nationwide footprint and a large, diverse team. The IT Support Coordinator provides Level 3 desktop support, coordinating with vendors and overseeing BI infrastructure for client reporting.

Strong communication and problem-solving skills are essential for success in a fast-paced, collaborative environment. The role requires 3–5 years of experience, A+ certification, and solid Windows OS/Server knowledge, plus familiarity with AWS and

Qualifications

• 3-5 years of desktop support experience.
• A+ Certification is required.
• Thorough knowledge of Windows Desktop OS and Windows Server.
• Experience with AWS, Tableau, and Snowflake is preferred.
• Ability to understand LAN/WAN, TCP/IP, and SQL.

Responsibilities

• Assist all users with IT issues using the ticketing system.
• Level 3 support for users and troubleshoot hardware issues.
• Configure new equipment and update software; troubleshoot network connections.
• Manage AWS environment and collaborate with Finance and Customer Success.
• Resolve incidents with printers, copiers, and scanners nationwide.
• Maintain telecom infrastructure across locations; coordinate ISPs and networks.
• Communicate clearly with both technical and non-technical colleagues.

Skills

Desktop support

Communication skills

LAN/WAN TCP/IP

SQL understanding

Problem solving

Education

Bachelor’s Degree preferred

Net+ certification

Windows+ certification

A+ Certification (required)

Tools

AWS

Tableau

Snowflake

Zoom

Docusign

Trillo

Job description

Compensation $66,000.00 - $76,900.00/year

Schedule Full time

Job Type Permanent

Highlights

• 3-5 years of desktop support experience
• A+ Certification is required
• Thorough knowledge and experience in Windows Desktop OS and Windows Server is required

Description

WeDriveU is the leader in shared mobility solutions that connect communities, campuses, and workplaces. WeDriveU operates private shuttle and public transit systems across the U.S serving millions of passenger journeys a year. The company’s 5,500+ team members operate 4,000 vehicles across 55 U.S. locations, providing safe, reliable and sustainable options as part of a global family of brands serving more than 1 billion bus and rail passengers on four continents. Visit wedriveu.com to learn more about our company, clients and career opportunities.

Job Description

The IT Support Coordinator will be the third level of desktop support for all WeDriveU users, with help from the greater IT team, this person will be the point of contact between multiple vendors that support technological tools used by WeDriveU employees. They will also oversee the BI infrastructure for client facing reporting and assist the customer success team with reports for our clients.

We are looking for critical thinkers and problem-solvers with great attention to detail. Since end user support and teamwork are important aspects of the role, excellent communication and people skills are required.

Duties and Responsibilities

Assist all users with any IT-related issues utilizing the company’s ticketing system.

Level 3 support for users, assisting on software installation and troubleshoot hardware specific to WeDriveU

Configure all new equipment including installation and updating of software, as well as troubleshooting network connections

Manage AWS environment and work with Finance and Customer Success departments

Resolve incidents with all printers, copiers, and scanners for each location, nationwide

Maintain Telecom infrastructure for each location, nationwide (internet service providers, comcast, Verizon, radio networks, locally)

Foster excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.

Skills Required and Physical Demands

3-5 years of desktop support experience

Strong communication and interpersonal skills

Vendor Management for all IT cloud based platforms (Zoom, Docusign, Trillo, etc)

Experience with Lenovo and Dell hardware.

Thorough knowledge and experience in Windows Desktop OS and Windows Server is required.

Experience with AWS, Tableau, and Snowflake is preferred

Clear understanding of LAN/WAN, TCP/IP and SQL is preferred.

Education and Qualifications

Bachelor’s Degree is preferred.

Net+, Windows+ and _____ (or higher) Certification highly preferred.

A+ Certification is required.

We Offer

• Physical Health
• Exceptional Medical, Dental, Vision, and Life Insurance benefits
• Competitive compensation packages
• 401(k) with 4% employer match
• Financial Wellness Tool
• Emotional Health
• Employee Assistance Program (EAP)
• PTO for part-time and full-time positions
• Paid holidays
• Pet & Legal Insurance
• Personal Development
• On-the-job training and skills development
• Internal transfer opportunities for career growth

*Benefits vary by position and location

WeDriveU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment free of discrimination or harassment where thoughts and ideas of all employees are appreciated and respected. We value excellence and recognize that by respecting the diverse backgrounds, skills, and perspectives of our workforce, we will sustain a competitive advantage and remain an employer of choice. We also see diversity as more than policies; it is imperative for enabling us to attract, retain and develop the best talent available.