ITS Coordinator

WeDriveU; Naples (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and Life Ins.

401(k) with 4% employer match

Financial Wellness Tool

Commuter Benefits

PTO & Holidays

Pet & Legal Insurance

Training & Career Growth

Job summary

WeDriveU, a leader in shared mobility, seeks an IT Support Coordinator to be the third level of desktop support and liaison to vendors. You will oversee BI infrastructure for client reporting and assist the customer success team with reports. Strong communication and attention to detail are essential for success in a nationwide role.

You will support end users, manage AWS, and coordinate with Finance and Customer Success, ensuring smooth, secure operations across multiple locations.

Qualifications

• 3-5 years of desktop support experience.
• Strong communication and interpersonal skills.
• Vendor management for all IT cloud-based platforms (Zoom, Docusign, Trello, etc).
• Experience with Lenovo and Dell hardware.
• Thorough knowledge of Windows Desktop OS and Windows Server.
• Experience with AWS, Tableau, and Snowflake is preferred.
• Understanding of LAN/WAN, TCP/IP and SQL is preferred.

Responsibilities

• Assist all users with IT issues via the company ticketing system.
• Level 3 support for software installation and hardware troubleshooting for WeDriveU.
• Configure new equipment, install software, and troubleshoot network connections.
• Manage AWS environment and collaborate with Finance and Customer Success.
• Resolve printer, copier, and scanner incidents nationwide.
• Maintain telecom infrastructure for each location nationwide.
• Communicate effectively with both technical and non-technical colleagues.

Skills

Desktop support

Communication

Vendor management

Windows OS/Server

LAN/WAN, TCP/IP, SQL

Education

Bachelor’s Degree preferred

A+ Certification required

Net+ Certification preferred

Windows+ Certification preferred

Tools

Zoom

Docusign

Trello

AWS

Tableau

Snowflake

Job description

WeDriveU is the leader in shared mobility solutions that connect communities, campuses, and workplaces. WeDriveU operates private shuttle and public transit systems across the U.S serving millions of passenger journeys a year. The company's 5,500+ team members operate 4,000 vehicles across 55 U.S. locations, providing safe, reliable and sustainable options as part of a global family of brands serving more than 1 billion bus and rail passengers on four continents. Visit wedriveu.com to learn more about our company, clients and career opportunities.

Job Description

The IT Support Coordinator will be the third level of desktop support for all WeDriveU users, with help from the greater IT team, this person will be the point of contact between multiple vendors that support technological tools used by WeDriveU employees. They will also oversee the BI infrastructure for client facing reporting and assist the customer success team with reports for our clients.

We are looking for critical thinkers and problem-solvers with great attention to detail. Since end user support and teamwork are important aspects of the role, excellent communication and people skills are required.

Duties And Responsibilities

• Assist all users with any IT-related issues utilizing the company’s ticketing system.
• Level 3 support for users, assisting on software installation and troubleshoot hardware specific to WeDriveU
• Configure all new equipment including installation and updating of software, as well as troubleshooting network connections
• Manage AWS environment and work with Finance and Customer Success departments
• Resolve incidents with all printers, copiers, and scanners for each location, nationwide
• Maintain Telecom infrastructure for each location, nationwide (internet service providers, comcast, Verizon, radio networks, locally)
• Foster excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.

Skills Required And Physical Demands

• 3-5 years of desktop support experience
• Strong communication and interpersonal skills
• Vendor Management for all IT cloud based platforms (Zoom, Docusign, Trillo, etc)
• Experience with Lenovo and Dell hardware.
• Thorough knowledge and experience in Windows Desktop OS and Windows Server is required.
• Experience with AWS, Tableau, and Snowflake is preferred
• Clear understanding of LAN/WAN, TCP/IP and SQL is preferred.

Education And Qualifications

• Bachelor’s Degree is preferred.
• Net+, Windows+ and _____ (or higher) Certification highly preferred.
• A+ Certification is required.

We Offer

Physical Health

• Exceptional Medical, Dental, Vision, and Life Insurance benefits

Financial Health

• Competitive compensation packages
• 401(k) with 4% employer match
• Financial Wellness Tool
• Commuter Benefits

Emotional Health

• Employee Assistance Program (EAP)
• PTO for part-time and full-time positions
• Paid holidays
• Pet & Legal Insurance

Personal Development

• On-the-job training and skills development
• Internal transfer opportunities for career growth
• Benefits vary by position and location

WeDriveU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment free of discrimination or harassment where thoughts and ideas of all employees are appreciated and respected. We value excellence and recognize that by respecting the diverse backgrounds, skills, and perspectives of our workforce, we will sustain a competitive advantage and remain an employer of choice. We also see diversity as more than policies; it is imperative for enabling us to attract, retain and develop the best talent available.