General Manager - Burlington, NC

Fountain; Burlington (NC); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Exceptional Medical, Dental, Vision, &

Life Insurance

401(k) with 4% employer match

Financial Wellness Tool

Employee Assistance Program (EAP)

Unlimited PTO

Paid holidays

Pet & Legal Insurance

On-the-job training

Internal transfer opportunities

Job summary

WeDriveU is seeking a General Manager to lead and develop drivers, manage client relationships, and execute account strategy. You will oversee daily operations, ensure safety and compliance, and drive performance through data analysis and effective team leadership.

The role reports to the COO and requires strategic decision making, strong communication, and the ability to manage in a fast paced transportation environment. This is a permanent, full-time position based on-site at multiple U.S.

Qualifications

• 5+ years of experience in operations management or equivalent leadership role.
• Strong communication and organizational skills.
• Experience coordinating with clients and field teams.

Responsibilities

• Supervise the daily activities of drivers and implement SOPs.
• Be the main client contact and attend meetings.
• Make staffing decisions and communicate with drivers and client management.
• Hire, train, and develop drivers.
• Ensure compliance with policies and procedures.
• Monitor maintenance and document onsite records.
• Promote safety and conduct area inspections.
• Analyze ridership data and suggest route changes.
• Attend weekly client meetings and respond to feedback.

Skills

Operations Management

Communication

Google Workspace

Microsoft Office

Teamwork

Independent work

Education

Bachelor’s degree or equivalent

Class B driver license with Passenger and Air brakes endorsement

Job description

Compensation $90,000.00 - $100,000.00/year

Schedule Full time

Job Type Permanent

Description

WeDriveU is the leader in shared mobility solutions that connect communities, campuses, and workplaces. WeDriveU operates private shuttle and public transit systems across the U.S serving millions of passenger journeys a year. The company's 5,500+ team members operate 4,000 vehicles across 55 U.S. locations, providing safe, reliable and sustainable options as part of a global family of brands serving more than 1 billion bus and rail passengers on four continents. Visitwedriveu.com to learn more about our company, clients and career opportunities.

Job Description

The General Manager will report to the COO and is responsible for managing and developing team members and formulating and executing account strategy. Additionally, this role will require a thoughtful leader and confident decision maker with ability to measure and monitor performance.

Duties and Responsibilities

• Supervise the daily activities of all drivers and oversee the development and implementation of standard operating procedures as directed by the Client and WeDriveU company policies.
• Be the main point of contact for our client and attend meetings and conference calls as needed.
• Make logistical coverage/staffing decisions and communicate them effectively to the rest of the team (drivers and client management)
• Hire (interviews, road tests, etc.), train and develop new drivers.
• Ensure compliance with all company policies.
• Report and follow up on any maintenance issues with vendor.
• Review documentation to ensure all required onsite records, reports, and inspections (pre/post-trip) are complete, accurate and submitted per established procedures.
• Reinforce safety awareness in a manner that promotes cooperation and improved morale.
• Conducts work area inspections and assists in all accident/injury/vehicle damage investigations.
• Analyze and interpret ridership numbers and suggest route changes accordingly.
• Attend weekly client meetings; listen to feedback from client and their employees and react accordingly.
• Additional duties and responsibilities may apply.

Skills Required and Physical Demands

• Excellent organization and time management/multi-tasking skills (comfortable in an ambiguous and fast-paced environment, operating at both strategic and tactical levels)
• Excellent written and oral communication and interpersonal skills
• Working knowledge of Google Workspace and Microsoft Office
• Ability to work independently and as part of team
• Additional skills and physical demands may apply

Education and Qualifications

Hard Requirements

• 5+ years' experience Operations Management

Preferred Requirements

• Licensed Class B driver (Passenger and Air brakes endorsement).
• Bachelor’s degree or equivalent.
• Work experience in public or private alternative transportation demand management (TDM)

We Offer

Physical Health

• Exceptional Medical, Dental, Vision, and Life Insurance benefits
• Competitive compensation packages
• 401(k) with 4% employer match
• Financial Wellness Tool

Emotional Health

• Employee Assistance Program (EAP)
• Unlimited PTO
• Paid holidays
• Pet & Legal Insurance

Personal Development

• On-the-job training and skills development
• Internal transfer opportunities for career growth

*Benefits vary by position and location

WeDriveU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment free of discrimination or harassment where thoughts and ideas of all employees are appreciated and respected. We value excellence and recognize that by respecting the diverse backgrounds, skills, and perspectives of our workforce, we will sustain a competitive advantage and remain an employer of choice. We also see diversity as more than policies; it is imperative for enabling us to attract, retain and develop the best talent available.