ITOM Architect (Remote)

GlideFast Consulting LLC; United States; Remote; USD 145,000 - 180,000; Full time

Job summary

A leading IT consulting firm is seeking an ITOM Architect (Remote) to oversee ServiceNow architectural design and implementation. The ideal candidate should have over 5 years of experience in delivering technical solutions on ServiceNow, strong consulting skills, and relevant certifications. You will collaborate closely with teams and clients to maximize the platform’s value through effective solutions. Starting pay is between $145,000.00 - $180,000.00, based on experience and qualifications.

Qualifications

• 5+ years of experience in delivering architecting or implementing ServiceNow solutions.
• Professional consulting experience.
• 2+ years of implementing ServiceNow ITOM solutions.

Responsibilities

• Lead architectural design and oversee ServiceNow implementations to align with client objectives.
• Develop JavaScript and ServiceNow APIs for scalable solutions.
• Conduct client workshops and gather requirements.
• Create technical architecture documents.
• Collaborate with Business Process Consultants during planning sessions.

Skills

ServiceNow technical solutions

Consulting skills

JavaScript

Business process analysis

Education

Certified System Administrator Certification (CSA)

Certified Application Developer Certification (CAD)

Certified Implementation Specialist Certification (CIS)

Tools

ServiceNow

REST

SOAP

Job description

Work with the best consultants and developers in the industry.

GlideFast Consulting - ITOM Architect (Remote)

Job Details

Remote

As an ITOM Architect with GlideFast Consulting, you will be responsible for the overall architectural design and delivery assurance of ServiceNow solutions. This role requires in-depth expertise in the ServiceNow platform and a strong understanding of GlideFast’s broader portfolio of services and products. In this role, you will collaborate closely with the internal project team, offering strategic guidance to both the customer and project team, and leverage your consulting skills to create solutions that align with customer business requirements.

What is the role?

• Lead the architectural design and oversee delivery of ServiceNow implementations aligned with client business objectives, helping clients maximize the platform’s value through effective solutions
• Own end-to-end technical solutions, including architecture, configuration, and integrations, across multiple projects
• Develop expert-level JavaScript and ServiceNow APIs to build scalable, maintainable solutions
• Design and implement business rules, client scripts, script includes, UI policies, ACLs, data policies, and UI scripts
• Lead development efforts across key areas such as:
  • ServiceNow Applications (ITOM)
  • Third-Party Integrations (REST, SOAP, MID Servers)
• Conduct client workshops, support demos, and gather technical and functional requirements
• Create technical architecture documents, including process flows and design specifications
• Review team code and provide feedback to ensure quality and adherence to best practices
• Collaborate with Business Process Consultants during planning and validation sessions
• Lead troubleshooting efforts to resolve complex issues across internal and client teams
• Participate in agile ceremonies and ensure timely, high-quality delivery with positive client feedback
• Demonstrate a commitment to continuous learning by staying current with service delivery solutions, technologies, and methodologies, and quickly developing proficiency in new products as required
• Maintain professionalism and an uninterrupted work environment during all client meetings and interactions
• Demonstrate strong corporate citizenship by completing required administrative tasks such as timesheets, feedback forms, and internal documentation accurately and on time

What experience do you need for success?

• 5+ years delivering / architecting / implementing technical solutions on ServiceNow
• 5+ years professional consulting
• 2+ years implementing ServiceNow ITOM solutions

What will you bring with you?

• Certified System Administrator Certification (CSA)
• Certified Application Developer Certification (CAD)
• 2+ Certified Implementation Specialist Certification (CIS)
• CIS- Discovery
• CIS- Event Management
• CIS- Service Mapping
• CIS- Cloud Provisioning and Governance
• Maintain an active government security clearance if applicable

The starting pay range for this role is $145,000.00 - $180,000.00. Actual compensation will depend on a number of factors, including actual work location, relevant experience (internal or external), technical skills, and other qualifications.

Apex Systems, LLC d.b.a. GlideFast Consulting is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.