ITOC Analyst - Service Continuity

McGuireWoods LLP; Richmond (VA); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid remote option

Job summary

McGuireWoods LLP in Richmond, VA is seeking an IT Operations Center (ITOC) Analyst to monitor enterprise systems and provide operational support across rotating shifts. The role requires flexibility to cover 1st, 2nd, 3rd shifts and 12-hour weekend shifts to support time off and workload.

The position offers a hybrid remote option and opportunities to work with monitoring tools and ITSM platforms to maintain service levels, incident response, and ongoing improvements.

Qualifications

• High school diploma required; additional technical education preferred.
• 1-2+ years in a NOC, ITOC, or IT operations environment preferred.
• Experience with multiple shift types strongly preferred.
• Experience with monitoring and ITSM tools such as ServiceNow, SCOM, Splunk, or SolarWinds preferred.

Responsibilities

• Monitors, reports, and makes corrections, when required, to all service and performance levels of enterprise network, application, hardware, security, telephony, data backup and data center/office environments using the provided tools for performance, event and capacity management
• Reviews/maintains Operational Service Level Agreements (SLA’s) and supporting vendor contracts
• Reviews and follows up to ensure issue remediation is complete
• Coordinates remediation plans for enterprise wide system issues

Skills

NOC/IT operations experience

Education

High School Diploma

Tools

ServiceNow

SCOM

Splunk

SolarWinds

Job description

McGuireWoods LLP is seeking an IT Operations Center (ITOC) Analyst to join our team in Richmond, VA. This role provides enterprise monitoring and operational support across primary and rotating shifts. Standard coverage spans weekdays across 1st and 2nd shifts. Applicants must be adaptable to weekly schedule changes - including 1st, 2nd, 3rd, and 12-hour weekend shifts - to provide coverage for team member time off, vacations, and general operational needs. McGuireWoods, one of the world’s leading law firms, has provided legal solutions to corporate, individual and nonprofit clients since 1834. Along with excellent benefits, McGuireWoods offers most employees a hybrid remote option allowing flexibility and work-life balance. Our Applicant Disclosures describe your rights. Our Privacy Statement describes how we will process and safeguard your personal data.

Responsibilities

• Monitors, reports, and makes corrections, when required, to all service and performance levels of enterprise network, application, hardware, security, telephony, data backup and data center/office environments using the provided tools for performance, event and capacity management
• Reviews/maintains Operational Service Level Agreements (SLA’s) and supporting vendor contracts
• Reviews and follows up to ensure issue remediation is complete
• Coordinates remediation plans for enterprise wide system issues

Qualifications

• High school diploma required; additional technical education preferred
• 1-2+ years of experience in a NOC, ITOC, or IT operations environment preferred
• Experience working multiple shift types strongly preferred
• Experience with monitoring and ITSM tools such as ServiceNow, SCOM, Splunk, or SolarWinds preferred