Integrated Operations Center (IOC) Analyst – Tier 3

CORETEC; Washington (District of Columbia); On-site; USD 90,000 - 120,000; Full time

Job summary

Coretec, LLC is seeking an experienced Integrated Operations Center (IOC) Analyst in Washington, DC to monitor enterprise IT services, drive rapid incident response, and coordinate across teams in a 24/7 operations environment. The role protects mission-critical systems used by thousands of users daily.

The successful candidate will triage alerts, troubleshoot complex multi-layer issues, and produce post-incident analyses while guiding Tier 1 staff and serving as a Watch Commander during major

Qualifications

• Strong understanding of IT operations, infrastructure, and service delivery.
• Hands-on experience with enterprise monitoring/observability tools such as Dynatrace or Nagios.
• Experience with ITIL/ITSM processes and incident-management systems.
• Ability to diagnose across network, server, application, and database layers.

Responsibilities

• Continuously monitor IT systems to detect performance issues, outages, and anomalies.
• Respond to and triage alerts, assess severity and impact.
• Serve as Tier 3 escalation point for complex issues and coordinate with teams.
• Classify incidents per ITIL/ITSM and document escalations.
• Write incident communications and provide updates to stakeholders.
• Onboard systems into observability platforms and tune monitoring configurations.
• Produce post-incident analysis and knowledge articles for improvement.
• Provide guidance to Tier 1 staff and act as Watch Commander during major incidents.

Skills

IT operations

Incident management

Executive communication

24/7 operations

Education

IT degree

Tools

Dynatrace

Nagios

Power BI

Power Automate

Job description

Coretec, LLC is hiring an experienced Integrated Operations Center (IOC) Analyst to join the operations team supporting a high-profile federal legislative-branch client. As a Tier 3 analyst, you’ll be at the center of keeping mission-critical IT services reliable and available — monitoring enterprise systems, driving rapid incident response, and coordinating across teams to minimize downtime during major service disruptions. This is a hands-on, high-visibility role in a 24/7 operations environment where your work directly protects the availability of services that thousands of users depend on every day.

What You’ll Do

• Continuously monitor IT systems, infrastructure, and applications to detect performance issues, outages, and anomalies before they escalation into major incidents.
• Respond to and triage alerts from enterprise monitoring and observability tools, assessing severity, categorization, and business impact.
• Serve as a Tier 3 escalation point — diagnosing and troubleshooting complex network, server, application, and database issues, and escalating to the right teams when needed.
• Classify and prioritize incidents in line with ITIL/ITSM guidelines and document escalations accurately in the problem-management system.
• Write and disseminate alert notifications and incident communications, keeping internal teams, management, and stakeholders informed with clear, timely updates.
• Partner with system owners to onboard systems into observability platforms, tune monitoring configurations, dashboards, and thresholds, and reduce non-actionable alerts.
• Produce post-incident analysis, incident-trend reporting, knowledge articles, and shift-handover documentation to strengthen continuity and continuous improvement.
• Provide guidance to Tier 1 service desk staff and serve as Watch Commander during major incident activations, as assigned.

Required Qualifications

• This is a in-person role located in Washington, DC.
• Strong understanding of IT operations, infrastructure, and service-delivery practices.
• Hands-on experience with enterprise monitoring/observability tools (e.g., Dynatrace, Nagios, or similar).
• Experience with ticketing systems and incident-management tools, and working knowledge of ITIL/ITSM processes.
• Ability to diagnose and troubleshoot at a Tier 3 level across network, server, application, and database layers.
• Experience with Power BI and Power Automate for reporting and workflow automation.
• Excellent analytical, problem-solving, and communication skills, with the ability to interact professionally with executive-level stakeholders under pressure.
• Ability to work in a 24/7 operational environment, including rotating shifts, after-hours, and on-call availability.
• Must be able to pass a U.S. Capitol Police / federal background check.

Preferred

• ITIL certification; CompTIA certifications; certifications in networking, monitoring, or Microsoft products.
• Related IT degree or equivalent experience.
• Familiarity with knowledge-management practices and problem-management platforms (e.g., BMC Helix).

Why Coretec

Join a team doing meaningful work at the heart of federal operations, with the stability of a long-term contract and the opportunity to grow your career in enterprise observability and incident management. We offer competitive compensation and benefits.

Coretec, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, disability, or any other protected status.