ITM Teller: Personal Banking with Tech & Heart

SECU Credit Union Ltd.; Linthicum (MD); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Medical, vision, dental benefits

401k with company match

Total rewards package

Job summary

SECU Credit Union Ltd. is seeking a Teller Services Representative to perform full teller transactions through video ITMs across Maryland. You will greet members, guide them through the ITM, and uncover financial needs for referral to staff.

Strong verbal communication, a genuine service mindset, and the ability to engage people using technology are essential. This role supports SECU's member-centered, community-focused culture.

Qualifications

• Bilingual Spanish preferred.
• Genuine interest in wellbeing of those you serve.
• Exceptional service and relationship building skills.
• Ability to engage people using technology and automation.
• Excellent verbal communication skills.
• Impactful decision-making and problem solving.

Responsibilities

• Handle teller transactions (deposits, withdrawals, transfers, loan payments) via ITM.
• Assist members through ITM technology with engaging, personalized service.
• Identify financial needs and refer to financial center staff when needed.
• Provide accurate cash handling and transaction verification.
• Build relationships and ensure a positive member experience.

Skills

Bilingual Spanish

Customer service

Relationship building

Verbal communication

Tech & automation use

Decision making

Tools

ITM tech

Job description

SECU Credit Union Ltd. is seeking a Teller Services Representative to perform full teller transactions through video ITMs across Maryland. You will greet members, guide them through the ITM, and uncover financial needs for referral to staff.

Strong verbal communication, a genuine service mindset, and the ability to engage people using technology are essential. This role supports SECU's member-centered, community-focused culture.