Teller Services Representative

SECU; United States; On-site; USD 22,000 - 33,000; Part time

Job summary

SECU seeks a Teller Services Representative for a 90-day temporary opportunity in Linthicum, MD. You’ll perform teller tasks through video ITMs, delivering friendly, personalized service while guiding members through ITM technology.

The role emphasizes engaging with members, identifying financial needs, and referring them for further assistance. Bilingual Spanish preferred and strong service mindset are required.

Qualifications

• Bilingual Spanish preferred.
• Exceptional service and relationship-building skills.
• Ability to engage people using technology and automation.
• Excellent verbal communication skills.
• Strong problem solving and decision-making abilities.

Responsibilities

• Assist members with teller transactions via ITM and video.
• Identify needs and refer to a financial center team member when appropriate.
• Handle deposits, withdrawals, transfers, loan payments, and more.
• Ensure accuracy in cash handling and transaction processing.
• Provide friendly, personalized service to each member.

Skills

Bilingual Spanish

Customer service

Relationship building

Verbal communication

Tech-driven engagement

Problem solving

Tools

Interactive Teller Machine (ITM)

Job description

The SECU pledge Be relevant and significant day in and day out in the lives of our members employees and the communities we serve in a highly ethical and fiscally responsible manner This is a temporary opportunity for 90days New hire training will be completed in Linthicum MD for a week and a half

What Youll Do

A Teller Services Representative does what a Teller does in a traditional bank but through video and an Interactive Teller Machine ITM an upgraded and more personable ATM Our ITMs sit in Financial Centers throughout Maryland and when a member needs a teller service you are on You will offer full Teller services first by using your engaging smile and reassuring members you will walk them through the ITM technology to complete their financial transaction You will use your inquisitive nature to discover financial needs and refer them to a financial center team member for further assistance You will handle financial transactions like deposits withdrawals transfers loan payments and more Although the ITM will count and verify cash for you your attention to detail is essential The ITM is just a machine and you are the machine operator bringing your own engaging personalization to every transaction How do you do this Its simpleyou talk to members because you are a person and that is what people do Bring your curiosity and caring to work every day and let the member know you have his or her best interest at heart Who knew being a Teller could be so much fun and impactful Whatever the occasion calls for know that at the end of the day you made a positive difference in the lives of those you touched Purpose Meaning Heart All differentiators at SECU

What Were Looking For

Bilingual Spanish preferredGenuine interest in well being of those you serveExceptional service and relationship building skillsAbility to effectively engage humans using technology and automationExcellent verbal communication skillsImpactful decision making and problem solving expertise

What Youll Get

Join Team SECU and become relevant and significant day in and out in the lives of our members employees and the communities we serve in a highly ethical and fiscally responsible manner SECU is Marylands largest Credit Union and our guiding principles define our culture We are member centered and employee focused know relationships generate outcomes choose right over easy and put the heart in banking In addition to never being controlled by outside owners one of the great perks of joining Team SECU is our total rewards package for all employees working 20 hours per week which includes Compensation Information Offers will be commensurate with experience and education Hourly Rate Min 1615 Max 2423Other Compensation Includes Quarterly incentives based on productivity goals Annual corporate wide incentives We provide comprehensive benefits with a focus on total well being Medical vision dental benefits401k plan with company matchingGenerous sick vacation and personal leaveAnd more2025 SECU Benefit Guide To learn more about what it is like to work at SECU please visit our career portal secumdorgcareers If youre interested in a challenging and rewarding career then SECU is for you

SECU is an Equal Opportunity Employer