ITM Teller 1

First State; Gainesville, Northern (TX, KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Growth opportunities

Health insurance

Dental plan

401K match

Paid time off

Paid holidays

Job summary

First State Bank in Gainesville, TX is seeking a dependable teller to support ITM transactions, cross-sell banking products, and resolve customer service issues with professionalism. You will handle ITMs, mobile and mail deposits, reconciliations, and branch supplies while maintaining accuracy and delivering a positive customer experience.

This full-time position offers growth opportunities, competitive benefits, and a collaborative environment aligned with our core values of care, trust,

Qualifications

• Customer service principles and delivering quality service.
• Bilingual in English and Spanish preferred.
• Excellent attention to detail.

Responsibilities

• Process transactions for customers using interactive teller machines (ITMs) and balance ITM batches.
• Process mobile deposits and review checks for authenticity and hold placement.
• Process mail deposits/payments; reconcile teller accounts and manage branch supplies.
• Collaborate with other departments to produce reports and assist with special projects.
• Other duties as assigned.

Skills

Customer Service

Bilingual English/Spanish

Attention to detail

Job description

Job DetailsJob Location: Corporate - Gainesville, TX 76240Position Type: Full TimeJoin Our First State Bank Family!

First State Banks mission is to treat the community as our home, customers as our neighbors, employees as our family, and by so doing, create value for our shareholders. Our Core Values are: Genuinely Care, Trust, Relentless Improvement and Accountability. All FSB employees perform their daily job responsibilities following these guiding principles in all aspects.

Benefits of Working at First State Bank:

• Growth Opportunities
• Employer Paid Employee Health Insurance
• Vision, Dental and Other Great Benefits
• 401K and Employee Stock Ownership Match Options
• Paid Time Off
• Paid Federal Holidays

Summary

Responsible for teller transactions processed through the ITM, cross-selling bank products/services and resolving customer service issues. Process transactions with accuracy and efficiency while delivering an overall professional customer service experience

Essential Job Duties & Responsibilities:

• Process transactions for and assist customers using interactive teller machines (ITMs); reviewing checks deposited at ITMs to determine authenticity and hold placement; balancing ITM transaction batches and sending the files to be uploaded;
• Processing and approving mobile deposits; reviewing checks deposited to determine authenticity and hold placement; creating and maintaining users in mobile deposit database;
• Processing mail deposits/payments; reconciling various teller accounts; placing service calls for branch equipment; collecting and approving required forms from tellers; filling supply orders for branches;
• Collaborating with other departments to create reports required for compliance; assist supervisor and department lead with special projects as requested;

Knowledge, Skills & Abilities:

• Customer and Personal Service -- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Above average performance of these skills is preferable.
• If hired for a bilingual position Must be proficient in both English and Spanish language.
• Excellent attention to detail.

Other duties as assigned.

This job description is subject to change at any time.