ITM Teller - Part Time

Legacy-Bank; Springdale (AR); On-site; USD 17,000 - 21,000; Part time

Job summary

Legacy-Bank is seeking a part-time ITM teller for the Springdale area. The role focuses on paying and receiving functions via video ITM, balancing logs, and delivering a positive customer service experience through the ITM platform.

The position runs 3pm–7pm Monday through Friday with rotating Saturday hours 9am–12pm. Strong computer skills and high school diploma or GED required; banking or call center background is a plus.

Qualifications

• Minimum 18 years old and a high school diploma or GED.
• Strong computer skills required.
• Banking or call center experience preferred.
• Bilingual English/Spanish or English/Marshallese preferred.

Responsibilities

• Balance transaction logs throughout the day.
• Process deposits, loan payments, cash checks, and other ITM transactions.
• Assist customers with using the ITM and provide step-by-step guidance.
• Demonstrate the ability to operate teller transactions in a non-traditional teller environment.
• Follow security and compliance procedures daily.
• Identify opportunities to offer additional bank products as needs arise.
• Provide outstanding customer service to internal and external customers.

Skills

Customer service

Strong computer skills

Education

High school diploma or GED

Tools

Teller ITM system

Job description

Description

Position Summary:

This position consists of, but not limited to, paying and receiving functions- which includes balancing transaction logs throughout the day, processing customer deposits, withdrawals and loan payments via video (on camera). Projects good customer relations while conveying a positive banking / customer service experience utilizing video technology.

This is a part-time position working 3pm to 7pm Monday through Friday; rotating Saturdays 9am to 12pm.

Major Duties and Accountabilities:

• Takes part in and embraces the Legacy Culture and gives outstanding customer service to internal and external customers.
• Process deposits, loan payments, cash checks, and other transactions allowed by the ITM.
• Verifies and balances transaction logs throughout the day.
• This person will be extremely knowledgeable of the ins and outs of our teller system. They will be able to handle any type of transaction that might happen at a teller window.
• Be knowledgeable of not only the teller side of the ITM transaction, but also the customer side of the transaction.
• Assist customers with using and getting comfortable with the ITM for transactions by providing step-by-step guidance during the interaction, with a focus on educating the customer how the technology works to make them comfortable and competent utilizing the ITM
• Demonstrate the ability to process and complete teller transactions in a non-traditional teller environment while offering services that promote ongoing ITM usage.
• Basic knowledge of bank products and services.
• Follow security and compliance procedures daily.
• Recognizes opportunities to offer additional bank products to customers and non-customers as transactions are processing and needs are recognized.
• All other responsibilities as assigned.

Requirements

Required:

• 18 years of age
• A high school diploma or GED equivalent.
• Strong computer skills.

Preferred:

• Bilingual English/Spanish or English/Marshallese.
• Previous banking experience.
• Previous call center experience.