ITM Teller 1

First State Bank; Gainesville (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Growth Opportunities

Health Insurance (Employer Paid)

Vision and Dental Coverage

401K and ESOP

Paid Time Off

Paid Federal Holidays

Job summary

First State Bank is seeking a full-time teller to manage ITM transactions and cross-sell bank products while delivering outstanding customer service at our Gainesville, TX location. The role emphasizes accuracy, efficiency, and a professional customer experience in a community-focused environment.

Responsibilities include processing ITM transactions, mobile deposits, mail deposits, and collaboration with other departments to support compliance and branch operations.

Qualifications

• Customer service knowledge and practice to meet customer needs and satisfaction.
• Bilingual position requires proficiency in both English and Spanish.
• Excellent attention to detail and accuracy in all transactions.

Responsibilities

• Process transactions for and assist customers using interactive teller machines (ITMs); review deposits for authenticity and balance ITM batches.
• Process mobile deposits; review checks deposited to determine authenticity and hold placement; manage mobile deposit users.
• Handle mail deposits/payments; reconcile teller accounts; place service calls for branch equipment; complete required forms and supplies.
• Collaborate with other departments to prepare compliance reports; support supervisor with special projects as assigned.

Skills

Customer Service

Attention to detail

Bilingual English/Spanish

Job description

Job DetailsJob Location: Corporate - Gainesville, TX 76240Position Type: Full TimeJoin Our First State Bank Family!

First State Banks mission is to treat the community as our home, customers as our neighbors, employees as our family, and by so doing, create value for our shareholders. Our Core Values are: Genuinely Care, Trust, Relentless Improvement and Accountability. All FSB employees perform their daily job responsibilities following these guiding principles in all aspects.

Benefits of Working at First State Bank:

• Growth Opportunities
• Employer Paid Employee Health Insurance
• Vision, Dental and Other Great Benefits
• 401K and Employee Stock Ownership Match Options
• Paid Time Off
• Paid Federal Holidays

Summary

Responsible for teller transactions processed through the ITM, cross-selling bank products/services and resolving customer service issues. Process transactions with accuracy and efficiency while delivering an overall professional customer service experience

Essential Job Duties & Responsibilities:

• Process transactions for and assist customers using interactive teller machines (ITMs); reviewing checks deposited at ITMs to determine authenticity and hold placement; balancing ITM transaction batches and sending the files to be uploaded;
• Processing and approving mobile deposits; reviewing checks deposited to determine authenticity and hold placement; creating and maintaining users in mobile deposit database;
• Processing mail deposits/payments; reconciling various teller accounts; placing service calls for branch equipment; collecting and approving required forms from tellers; filling supply orders for branches;
• Collaborating with other departments to create reports required for compliance; assist supervisor and department lead with special projects as requested;

Knowledge, Skills & Abilities:

• Customer and Personal Service -- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Above average performance of these skills is preferable.
• If hired for a bilingual position Must be proficient in both English and Spanish language.
• Excellent attention to detail.

Other duties as assigned.

This job description is subject to change at any time.