ITIL V3, ITSM Suite, Cloud Computing Infrastructure

Sonsoft Inc; Naperville (IL); On-site; USD 80,000 - 100,000; Full time

Job summary

A growing technology firm in Naperville is seeking an experienced IT professional specializing in ITIL and ITSM. The role requires a minimum of 4+ years' experience in ITIL implementation and at least 3 years with ServiceNow or BMC Remedy. Candidates must possess strong analytical and communication skills, along with a Bachelor’s degree or equivalent work experience. This is a full-time permanent position, and only U.S. citizens, Green Card Holders, and eligible EAD holders may apply.

Qualifications

• Minimum of 4+ years of experience in ITIL and Enterprise Service Management implementation.
• At least 3 years with ServiceNow, BMC Remedy, or other ITSM tools.
• Knowledge of ITIL v3 lifecycle and best practices.

Skills

ITIL

ServiceNow

BMC Remedy

ITSM best practices

Agile methodologies

Analytical skills

Communication skills

Planning skills

Coordination skills

Education

Bachelor’s degree or foreign equivalent

Tools

ServiceNow

BMC Remedy

Job description

ITIL V3, ITSM Suite, Cloud Computing Infrastructure

• Full-time

• Sonsoft , Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. Sonsoft Inc. is growing at a steady pace specializing in the fields of Software Development, Software Consultancy and Information Technology Enabled Services.
  

• • Minimum of 4+ year overall experience in implementing ITIL, Enterprise Service Management, Asset and Configuration Management
  • At least 3 years of experience with ServiceNow or BMC Remedy or other ITSM tools as an advanced user
  • Knowledge of the ITIL v3 service life cycle and ITSM best practices
  • Practical experience with agile methodologies/tools, ITIL process implementation, Driving/working part of CSI projects
  • Knowledge of COBIT, ISO 2000, or CMMI
  • Knowledge of technology metrics, scorecard implementation, and project management best practices
  • ITIL v3 Intermediate certificate or/and administration certificate on any ITSM tools like ServiceNow, Remedy
  • Analytical and Communication skills
  • Planning and Co-ordination skills
  • • Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
    • At least 4 years of experience within the Information Technologies.
    • **U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.**

• Note:-

• • This is a Full-Time Permanentjob opportunity for you.
  • Only US Citizen, Green Card Holder, GC-EAD,H4-EAD & L2-EAD can apply.
  • No OPT-EAD, TN Visa & H1B Consultants please.
  • Please mention yourVisa Status in youremailorresume.