ITIL V3, ITSM Suite, Cloud Computing Infrastructure

Sonsoft Inc; Cincinnati (OH); On-site; USD 80,000 - 100,000; Full time

Job summary

A technology service provider is seeking a qualified candidate with expertise in ITIL and a minimum of 4 years of experience in IT service management. The ideal applicant must hold a bachelor's degree or equivalent and have knowledge of ITIL frameworks, agile methodologies, and tools like Service Now or BMC Remedy. This is a full-time, permanent position located in Cincinnati, Ohio, open only to U.S. Citizens and authorized workers without sponsorship.

Qualifications

• At least 4 years of experience in ITIL, Enterprise Service Management.
• 3+ years experience with Service Now or BMC Remedy.
• ITIL v3 Intermediate certificate or similar.

Skills

COBIT, ISO 2000, or CMMI

ITIL, Enterprise Service Management

Service Now or BMC Remedy

Agile methodologies/tools

Analytical and communication skills

Planning and coordination skills

Project management

Education

Bachelor’s degree or foreign equivalent

Tools

Service Now

BMC Remedy

Job description

ITIL V3, ITSM Suite, Cloud Computing Infrastructure

Sonsoft, Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. Sonsoft Inc. is growing at a steady pace specializing in the fields of Software Development, Software Consultancy and Information Technology Enabled Services.

Qualifications

• Full-time
• Knowledge of COBIT, ISO 2000, or CMMI
• Minimum of 4+ years overall experience in implementing ITIL, Enterprise Service Management, Asset and Configuration Management
• At least 3 years of experience with Service Now or BMC Remedy or other ITSM tools as an advanced user
• Knowledge of the ITIL v3 service life cycle and ITSM best practices
• Practical experience with agile methodologies/tools, ITIL process implementation, driving/working part of CSI projects
• Knowledge of technology metrics, scorecard implementation, and project management best practices
• ITIL v3 Intermediate certificate or/and administration certificate on any ITSM tools like Service Now, Remedy
• Analytical and communication skills
• Planning and coordination skills
• Experience with project management
• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 4 years of experience within the Information Technologies.

Work Authorization

U.S. Citizens and those who are authorized to work independently in the United States are encouraged to apply. We are unable to sponsor at this time.

Note: This is a Full-Time & Permanent job opportunity for you. Only U.S. Citizen, Green Card Holder, GC-EAD, H4-EAD L2-EAD can apply. No OPT-EAD, H1B & TN candidates please. Please mention your Visa Status in your email or resume.