ITIL Service Desk Manager_VOIP_Cisco exp_W2

360 IT Professionals; Cambridge (MA); On-site; USD 80,000 - 100,000; Full time

Job summary

A software development company is seeking an ITIL Service Desk Manager for its Cambridge, MA office. The ideal candidate will deliver high-quality customer service and ensure availability across global operations. A bachelor's degree in Computer Science or a related field and 5-8 years of relevant technical and managerial experience in a service desk or similar environment are required. If you thrive in a dynamic environment and can meet unique client requirements, this is the role for you.

Qualifications

• 5-8 years of related technical and managerial experience in a Service desk or similar environment.

Responsibilities

• Deliver high levels of customer service quality and availability across the globe.

Skills

Customer service quality

Technical support

Service management

Problem-solving

Education

Bachelor's degree in Computer Science or related field

Job description

• Contract

Company Description

360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement.

Job Description

We are looking to fill a position for ITIL Service Desk Manager in Cambridge MA. Selected person will be responsible for delivering high levels of customer service quality and availability across the globe.

Qualifications

Requires a bachelor's degree in Computer Science or related field, and 5-8 years of related technical and managerial experience in a Service desk or similar environment.