Global ITIL Service Desk Lead

360 IT Professionals; Cambridge (MA); On-site; USD 80,000 - 100,000; Full time

Job summary

A software development company is seeking an ITIL Service Desk Manager for its Cambridge, MA office. The ideal candidate will deliver high-quality customer service and ensure availability across global operations. A bachelor's degree in Computer Science or a related field and 5-8 years of relevant technical and managerial experience in a service desk or similar environment are required. If you thrive in a dynamic environment and can meet unique client requirements, this is the role for you.

Qualifications

• 5-8 years of related technical and managerial experience in a Service desk or similar environment.

Responsibilities

• Deliver high levels of customer service quality and availability across the globe.

Skills

Customer service quality

Technical support

Service management

Problem-solving

Education

Bachelor's degree in Computer Science or related field

Job description

A software development company is seeking an ITIL Service Desk Manager for its Cambridge, MA office. The ideal candidate will deliver high-quality customer service and ensure availability across global operations. A bachelor's degree in Computer Science or a related field and 5-8 years of relevant technical and managerial experience in a service desk or similar environment are required. If you thrive in a dynamic environment and can meet unique client requirements, this is the role for you.