IT Operations Director - AI & Automation Leader (Hybrid)

Optimize Search Group; Memphis (TN); Hybrid; USD 90,000 - 120,000; Full time

Job summary

A reputable IT services firm is seeking an IT Manager in Memphis, TN. This role involves leading IT operations, managing the support team, and enhancing service delivery through automation and process improvement. The ideal candidate has over 7 years of IT experience, with at least 3-5 years in a managerial role, and is adept at fostering a collaborative work environment. This hybrid position requires strong technical and leadership skills.

Qualifications

• 7+ years of progressive IT experience.
• 3-5 years in a managerial or team lead role.
• Strong foundation in desktop support and networking.

Responsibilities

• Manage and mentor the IT Support team (L1 & L2).
• Oversee daily Help Desk operations and performance.
• Lead critical incident resolution efforts as needed.

Skills

IT operations management

Technical support experience

Process improvement

Team leadership

Tools

Jira

Microsoft 365

Windows Server

Active Directory

Job description

A reputable IT services firm is seeking an IT Manager in Memphis, TN. This role involves leading IT operations, managing the support team, and enhancing service delivery through automation and process improvement. The ideal candidate has over 7 years of IT experience, with at least 3-5 years in a managerial role, and is adept at fostering a collaborative work environment. This hybrid position requires strong technical and leadership skills.