IT Service Management Lead

TecTammina; Memphis (TN); On-site; USD 90,000 - 120,000; Part time

Job summary

A consulting firm is seeking an ITIL certified consultant to review and enhance an existing ITSM program in Memphis. The role involves providing gap analysis and leading the implementation of new processes and software, focusing on best practices in technology service delivery. Key skills include Service Management delivery, requirements gathering, and workshop facilitation. This contract position is anticipated to last 6+ months and requires on-site presence.

Qualifications

• Proven experience in Service Management delivery.
• ITIL certification required.
• Skill in gathering requirements from the customer team.
• Experience in delivering workshops.

Responsibilities

• Review the existing ITSM program and processes.
• Provide gap analysis.
• Lead the implementation of new software and processes.
• Provide operational guidance to business users.

Skills

Service Management delivery

ITIL

Requirements gathering

Workshop delivery

Workshop delivery

Job description

Client is looking for a consultant, preferable ITIL certified, who will work with the client to review the existing ITSM program and processes, provide gap analysis and lead the implementation of the new software and processes to provide best practices in delivering technology services and support to the client's business users.

Skill Requirements for Lead (on-site in Memphis):

• Experienced in Service Management delivery
• Experienced in ITIL
• Experienced in requirements gathering (from customer team), workflow from old tools to new in:
  • Event Management
• Workshop delivery expert

Additional Information

Share the Profiles to dinesh@techtammina(dot)com

Contact: 703-349-1004

Job Type: Contract

Duration:6+Months

Expenses: All-inclusive

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