ITIL Configuration Manager - CMDB Lead (3-Month)

GlobalPoint; Virginia (MN); On-site; USD 70,000 - 90,000; Full time

Job summary

A technology services provider is seeking a skilled Configuration Manager for a 3-month project to enhance their IT Service Management team. This role focuses on managing the Configuration Management process, ensuring the integrity of the CMDB, and collaborating with key teams to drive continuous improvement. Candidates should have a strong ITIL background, experience with Azure resources, and excellent analytical and communication skills. The role is critical in maintaining high standards of IT service delivery.

Qualifications

• ITIL Foundation certification (Intermediate or Expert level preferred).
• Proven experience in Configuration Management within an ITIL environment.
• Proven experience in Configuration Management within an Azure environment.
• Strong knowledge of Ivanti Neurons for ITSM.

Responsibilities

• Develop, implement, and maintain configuration management policies and processes in line with ITIL standards.
• Own and manage the CMDB, ensuring accuracy and compliance.
• Collaborate with Change, Incident, and FinOps teams for service delivery.
• Define policies for configuration item (CI) identification, control, and reporting.

Skills

Configuration Management

ITIL processes

Azure resources

Analytical skills

Problem-solving

Documentation skills

Communication skills

Stakeholder management

Education

ITIL Foundation certification

Tools

Ivanti Neurons for ITSM

Job description

A technology services provider is seeking a skilled Configuration Manager for a 3-month project to enhance their IT Service Management team. This role focuses on managing the Configuration Management process, ensuring the integrity of the CMDB, and collaborating with key teams to drive continuous improvement. Candidates should have a strong ITIL background, experience with Azure resources, and excellent analytical and communication skills. The role is critical in maintaining high standards of IT service delivery.