ITIL Change Management Support Analyst – Process Leader

Sonoma Consulting Inc.; Plano (TX); On-site; USD 80,000 - 100,000; Full time

Job summary

A national IT consulting firm based in the United States is seeking a Support Analyst specializing in ITIL Change Management. The role involves managing the Change Management process, collaborating with IT teams, and leading initiatives for continuous improvement. Key qualifications include strong ITIL process management experience and proficiency in MS Office tools. Ideal candidates will possess strong interpersonal skills and expertise in ServiceNow. This position offers the opportunity to work in a dynamic IT environment with a focus on operational excellence.

Qualifications

• Strong ITIL process management experience focused on Change Management.
• ITIL Foundation certification is essential.
• Familiarity with all other ITIL processes.

Responsibilities

• Manage IT Change Management process.
• Facilitate execution of Change Management techniques.
• Lead weekly CAB meetings.

Skills

Strong ITIL process management experience

Proficiency in MS Visio, Word, Excel

Strong relationship building/interpersonal skills

Good organizational skills

Experience with ServiceNow

Good communication and presentation skills

Education

ITIL Foundation certified

Experience in documenting processes

Tools

ServiceNow

MS Visio

MS Excel

Job description

A national IT consulting firm based in the United States is seeking a Support Analyst specializing in ITIL Change Management. The role involves managing the Change Management process, collaborating with IT teams, and leading initiatives for continuous improvement. Key qualifications include strong ITIL process management experience and proficiency in MS Office tools. Ideal candidates will possess strong interpersonal skills and expertise in ServiceNow. This position offers the opportunity to work in a dynamic IT environment with a focus on operational excellence.