Senior IT Change Management Lead (ITIL 4, ServiceNow)

K&L Gates; Charlotte (NC); On-site; USD 97,300 - 146,000; Full time

Benefits offered by this job

Medical/Prescription Drug Coverage

401(k) Retirement Plan

Paid Time Off (25-30 days per year)

Hybrid/Remote Work Opportunities

Job summary

K&L Gates in Charlotte, NC is seeking a Lead, IT Change Management to oversee the IT Change Enablement practice. The role is responsible for assessing, approving, and implementing technology changes that ensure operational stability and client service. Candidates should have 5+ years in IT Service Management, a strong understanding of ITIL® 4 methodologies, and experience with ServiceNow ITSM. This crucial position offers competitive salary and comprehensive benefits.

Qualifications

• 5+ years of experience in IT Service Management, Operations, or Change Management.
• Demonstrated ownership of enterprise change governance in complex environments.
• Hands-on experience with ServiceNow ITSM Change Enablement workflows.

Responsibilities

• Own and continuously improve the ITIL® 4 Change Enablement practice.
• Govern Standard, Normal, and Emergency changes using risk‑based approval thresholds.
• Facilitate Change Advisory Board (CAB) meetings and document approval decisions.

Skills

IT Service Management

Change Management

Communication Skills

Risk-based Decision-making

ServiceNow ITSM

Education

ITIL® 4 Foundation certification

Tools

ServiceNow ITSM

Job description

K&L Gates in Charlotte, NC is seeking a Lead, IT Change Management to oversee the IT Change Enablement practice. The role is responsible for assessing, approving, and implementing technology changes that ensure operational stability and client service. Candidates should have 5+ years in IT Service Management, a strong understanding of ITIL® 4 methodologies, and experience with ServiceNow ITSM. This crucial position offers competitive salary and comprehensive benefits.