ITIL Certified Process Expert

Procom Consultants Group

Richardson (TX)

On-site

USD 120,000 - 180,000

Full time

14 days+

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Job summary

A leading IT services firm is seeking an ITIL Certified Process Expert for a contract position in Dallas, Texas. The ideal candidate will have extensive experience in Service Architecture, with a strong ITIL background, and the ability to manage multi-vendor service models. Responsibilities include developing service strategies, maintaining service model components, and ensuring robust service design methodologies. The position offers a contract length of 6+ months with an immediate start date. Resumes should be submitted in Word format only.

Qualifications

Previous Service Architecture experience required.
Excellent ITIL knowledge and certification mandatory.
Experience in Service Design and multi-vendor management needed.

Responsibilities

Contribute to the delivery of the Service strategy.
Maintain robust service model components and processes.
Develop standard Models for Service scope and Service level definition.

Skills

ITIL Certification

High level and Low level design

Service Design/Architecture

SDBM

CA Service Desk

CA Nimsoft

Service Now

Proposal Writing

Job description

Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.

With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest “Canadian-Owned” IT staffing/consulting company.

Procom’s areas of staffing expertise include:

Application Development
Project Management
Quality Assurance
Business/Systems Analysis
Datawarehouse & Business Intelligence
Infrastructure & Network Services
Risk Management & Compliance
Business Continuity & Disaster Recovery
Security & Privacy

Specialties

Contract Staffing (Staff Augmentation)
Permanent Placement (Staff Augmentation)
ICAP (Contractor Payroll)
Flextrack (Vendor Management System)

ITIL Certified Process Expert

On behalf of our client, Procom Services is searching for a ITIL Certified Process Expert for a contract opportunity in Dallas, TX.

ITIL Certified Process Expert Job Details

We are looking to hire a Service Architect with expert ITIL knowledge and qualifications, Service Design, ITSM tools design and Service Modeling skills.

As Service Architect, you will contribute to the delivery of the Service strategy, revenue and profit through the instigation and preservation of robust service model components and associated processes. You will provide expertise on all aspects of the Service Model, including development of applicable processes and associated documentation, plus assure the End-to-End operability of multi-supplier, multi-contract service models where appropriate. Other responsibilities will include developing standard Models for Service scope and Service level definition, which support business needs in addition to developing and/or assuring the production of Service Design / Service Architecture collateral, which allows for robust and repeatable Service Design methodology to be deployed and maintained.

ITIL Certified Process Expert Mandatory Skills

To be considered you must have previous Service Architecture experience, have excellent ITIL knowledge and hold ITIL qualifications. You must have Service Design experience, have created Service Models and have managed multi-vendors / multi-suppliers in past roles. Previous experience of having created Artefacts would be an advantage. Previous Financial Services / Insurance experience is preferred but not essential.

Skills mandatory: