Service Architect

Procom Consultants Group

Richardson (TX)

On-site

USD 80,000 - 120,000

Full time

14 days+

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Job summary

A leading IT services provider is seeking a Service Architect in Richardson, TX for a contract opportunity. The ideal candidate should possess expert ITIL knowledge, experience in Service Design, and the ability to manage multi-vendor service models. Responsibilities include developing Service Models and ensuring the operability of service architectures. This position requires a strong background in creating service collateral and working within the financial services sector. The role is set to start ASAP and lasts for over 6 months.

Qualifications

Previous Service Architecture experience required.
Excellent ITIL knowledge and qualifications necessary.
Experience in Service Design and creating Service Models is essential.

Responsibilities

Contribute to the delivery of the Service strategy.
Develop standard Models for Service scope and Service level definition.
Provide expertise on Service Model development and associated documentation.

Skills

ITIL Certification

Service Design/Architecture

Proposal Writing

High level and Low level design

SDBM

CA Service Desk

CA Nimsoft

Service Now

Job description

Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada. Procom’s revenues, recognition by Branham Group as the 3rd largest professional services firm in Canada, and status as a Canadian-owned IT staffing/consulting company reflect its scale in the market.

Application Development
Project Management
Quality Assurance
Business/Systems Analysis
Datawarehouse & Business Intelligence
Infrastructure & Network Services
Risk Management & Compliance
Business Continuity & Disaster Recovery
Security & Privacy

Specialties

Contract Staffing (Staff Augmentation)
Permanent Placement (Staff Augmentation)
ICAP (Contractor Payroll)
Flextrack (Vendor Management System)

Job Description

Service Architect

On behalf of our client, Procom Services is searching for a Service Architect for a contract opportunity in Dallas, TX.

We are looking to hire a Service Architect with expert ITIL knowledge and qualifications, Service Design, ITSM tools design and Service Modeling skills. As Service Architect, you will contribute to the delivery of the Service strategy, revenue and profit through the instigation and preservation of robust service model components and associated processes. You will provide expertise on all aspects of the Service Model, including development of applicable processes and associated documentation, plus assure the End-to-End operability of multi-supplier, multi-contract service models where appropriate. Other responsibilities will include developing standard Models for Service scope and Service level definition, which support business needs in addition to developing and/or assuring the production of Service Design / Service Architecture collateral, which allows for robust and repeatable Service Design methodology to be deployed and maintained.

Service Architect Mandatory Skills

To be considered you must have previous Service Architecture experience, have excellent ITIL knowledge and hold ITIL qualifications. You must have Service Design experience, have created Service Models and have managed multi-vendors / multi-suppliers in past roles. Previous experience of having created Artefacts would be an advantage. Previous Financial Services / Insurance experience is preferred but not essential.