IT Service Management QA Lead

Procom Services; Plano (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

Procom Services is seeking an IT Service Management QA Lead for a contract opportunity in Plano, TX. Responsibilities include ensuring the quality of software products through detailed testing and collaboration across teams. Ideal candidates will bring experience in IT Service Management and a proven track record in quality assurance. This role requires a strong understanding of testing methods and willingness to drive quality standards in a fast-paced environment.

Qualifications

• 3-5 years of experience in software quality and testing in IT Service management.
• Expertise in IT Service Management applications and technologies.
• Knowledge of modern software process frameworks like CMMI, ITIL is a plus.

Responsibilities

• Manage end-to-end testing in IT Service Management application.
• Design and maintain Test Plans and Test Cases.
• Ensure product quality through continuous testing and refinement.

Skills

Quality Assurance

Testing

IT Service Management

Performance Testing

Troubleshooting

Documentation

Education

M.Tech / B.Tech /BE/MCA in Computer Science or Information Technology

Tools

ServiceNow

HPE BSM

HPE Service Manager

CMDB

SCOM

CA Spectrum

Job description

Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.

With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest “Canadian-Owned” IT staffing/consulting company.

Procom’s areas of staffing expertise include:

Job Description

On behalf of our client, Procom Services is searching for a IT Service Management QA Lead for a contract opportunity in Plano, TX

We are looking for a Quality Assurance Lead with a proven track record of testing and quality assurance of software products and applications in the IT Service Management space. Someone who understands the big picture very well and yet has an eye for detail and understands all system use-cases and interactions. This candidate creates detailed plans, confidently executes them and can sign off on the overall quality of the products and applications.

• Hands-on end-to-end testing experience preferably in IT Service Management application – example HPE BSM, HPE Service Manager, ServiceNow
• Design, Develop, Review and Maintain Test Plan and Test Cases
• Estimate, Plan and Implement QA schedules.
• Own QA Documentation for defects, procedures and process.
• Troubleshoot application/product issues and interface with appropriate teams on issue resolution on end-to-end basis.
• Contribute to architecture reviews, design reviews, code reviews and static code inspections
• Ensures product quality through continuous testing and refinement of the code base
• Identify regression coverage for any code changes for each release/sprint.
• Basic knowledge of performance testing and tools.
• Define performance test plans. Basic knowledge of performance testing tools.
• Act as an overall quality champion and help in implementation of standards and processes

ASAP

6+ months

"Please note that we are not able to work with candidates on H1B Visas or candidates represented by third parties."

Qualifications

IT Service Management QA Lead Mandatory Skills

• M.Tech / B.Tech /BE/MCA in Computer Science or Information Technology.
• Min 3-5 years of experience in software Quality and testing in IT Service management space.
• Expertise and hands on experience of minimum one or more ITSM technologies/platforms/ processes like IT Service Management application, Event management, Incident management, Event Incident integration
• Experience in one or more Integrations like CMDB (Service Now), data/event collectors (SCOM/CA Spectrum)
• Expertise in white box testing along with black box testing methods and tools
• Understands and applies quality processes, tools, and data quality standards, including metrics, life cycles, and data usage.
• Knowledge of modern software process frameworks like CMMI, ITIL etc. is added advantage.
• Experience of working in different software development life cycles – Waterfall, Agile, Iterative

Additional Information

All your information will be kept confidential according to EEO guidelines.