ITFM Success Manager — Strategic Value & Adoption (Hybrid)

NGE Sports; Boston (MA); Hybrid; USD 90,000 - 140,000; Part time

Benefits offered by this job

Flexible pension options

Ongoing technology training

Competitive remuneration package

Job summary

MagicOrange seeks a Customer Success Manager to lead multiple client implementations in financial services, combining ITFM/TBM expertise with consulting skills. You will guide clients through transformations, analyze data, and deliver ROI from the MagicOrange platform.

You will engage senior stakeholders, mentor juniors, and collaborate across teams to drive adoption, value realization, and long-term success for a hybrid Boston/NYC area role.

Qualifications

• Relevant tertiary qualification in Finance, Accounting, Business, IT, or related field.
• Professional accounting/finance qualification (e.g., CIMA, ACCA, CA) advantageous but not essential.
• Several years in consulting, customer success or client-facing delivery, ideally in financial services or SaaS.

Responsibilities

• Lead end-to-end client implementations, delivering on time and on budget.
• Manage multiple client accounts, ensuring high-quality outcomes across engagements.
• Apply strategic thinking and analysis to guide ITFM/TBM transformations.
• Develop dashboards and reports showing measurable business impact.
• Mentor junior consultants and collaborate across teams to drive adoption.

Skills

Cost accounting

ITFM/TBM

Data analysis

Stakeholder mgmt

Presentation skills

Excel/Power BI

Education

Finance/Accounting degree

CIMA/ACCA/CA (advantageous)

Tools

Excel

Power BI

Teams/Jira

HubSpot/Salesforce

Job description

MagicOrange seeks a Customer Success Manager to lead multiple client implementations in financial services, combining ITFM/TBM expertise with consulting skills. You will guide clients through transformations, analyze data, and deliver ROI from the MagicOrange platform.

You will engage senior stakeholders, mentor juniors, and collaborate across teams to drive adoption, value realization, and long-term success for a hybrid Boston/NYC area role.