Global Customer Success Manager — AI-Driven, Hybrid

IFS; Illinois; Hybrid; USD 125,000 - 140,000; Full time

Benefits offered by this job

Medical, dental, & vision insurance

401K with Company contribution

Flexible paid time off

Tuition assistance

Life insurance

Disability benefits

Community involvement and volunteering

Job summary

IFS is seeking a Customer Success Manager in the United States to lead customer-facing delivery, manage a large virtual team, and drive successful adoption of IFS products.

You will build trusted relationships with executives, guide renewals for services and licenses, and collaborate with Sales and Partners to identify upsell opportunities. Fluency in English and cross-functional collaboration are essential.

Qualifications

• Delivery project experience in customer-facing roles.
• Industry depth across multiple industries including manufacturing.
• Strong stakeholder management and executive communication.
• Bachelor’s degree or better in a relevant field.

Responsibilities

• Lead customer-facing deliveries and manage virtual teams.
• Strengthen senior customer relationships and satisfaction.
• Drive adoption and value realization of IFS products.
• Collaborate with Sales and Partners on opportunities.
• Support renewal processes for services and licenses.

Skills

Delivery leadership

Customer-facing

Industry knowledge

Delivery methodology

Executive steering

Value metrics

Subscriptions & renewals

Upsell opportunities

Cross-functional

Executive communication

English fluency

IFS Applications

Stakeholder management

Relationship building

Education

Bachelor's degree or higher

Master’s degree

Tools

CRM systems

BVA tools

Value metrics software

Job description

IFS is seeking a Customer Success Manager in the United States to lead customer-facing delivery, manage a large virtual team, and drive successful adoption of IFS products.

You will build trusted relationships with executives, guide renewals for services and licenses, and collaborate with Sales and Partners to identify upsell opportunities. Fluency in English and cross-functional collaboration are essential.