Item Processing & Research Analyst

Tompkins Community Bank; Town of Ithaca (NY); On-site; USD 22,000 - 31,000; Full time

Job summary

Tompkins Community Bank in Ithaca, NY is seeking a detail-oriented Item Processing specialist to support daily cash letter balance and data integrity. You will verify, balance, and process files, respond to image system research requests, and prepare deposit verifications for customer accounts.

The role requires strong analytical skills, reliability under deadlines, and proficiency with Microsoft Office and banking systems.

Qualifications

• High School Diploma or equivalent; an Associate’s degree preferred.
• Experience with bank regulatory reporting and banking systems preferred.
• Operational or image processing experience preferred.
• Strong analytical, problem-solving, interpersonal and communication skills.
• Proficient typing and MS Office skills; ability to learn multiple software programs.

Responsibilities

• Balance daily cash letters, deadlines, and department totals.
• Process check adjustments and monitor Federal Reserve Reconcilement.
• Independently contact internal and external vendor support for system issues.
• Perform adjustments to customer, General Ledger and Federal Reserve accounts.
• Prepare account adjustments and reconciliations.
• Adhere to Federal Reserve Bank Operating Circulars regulations.
• Open cases with the system provider for Item Processing issues.
• Create customer statement media for postal delivery as required.
• Maintain communication with the coordinator and escalate issues as needed.
• Back up duties of other team members when required.

Skills

Analytical

Problem solving

Interpersonal skills

Communications

Typing speed and accuracy

MS Office

Internet/browser based systems

Ability to learn multiple software

Education

High School Diploma or equivalent

Associate’s Degree in business (preferred)

Tools

Banking systems

Job description

Tompkins Community Bank in Ithaca, NY is seeking a detail-oriented Item Processing specialist to support daily cash letter balance and data integrity. You will verify, balance, and process files, respond to image system research requests, and prepare deposit verifications for customer accounts.

The role requires strong analytical skills, reliability under deadlines, and proficiency with Microsoft Office and banking systems.