Recovery Operations & Compliance Specialist

Tompkins Bank & Trust; Town of Ithaca (NY); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) Match

Profit Sharing

Paid Time Off

11 Holidays

Tuition Reimbursement

Free Parking throughout Tompkins Comm.

Employee Referrals

Job summary

Tompkins Bank & Trust is seeking an Operations Specialist to support Central Recovery operations, including compliance, payment processing, reporting, and administration. The role emphasizes accurate execution, risk mitigation, and stakeholder coordination.

Responsibilities cover loan loss mitigation, remittance processing, and property management support, ensuring timely borrower communications and compliant recordkeeping. Strong attention to detail and communication skills are essential.

Qualifications

• High School Diploma or equivalent required.
• Minimum of two years of experience in collections, recovery, lending operations, office administration, or a related financial services environment.
• Demonstrated ability to deliver exceptional customer service, particularly when handling complex, sensitive, or escalated situations.
• Proven ability to work independently, manage multiple priorities, and consistently meet deadlines in a fast-paced environment.
• Strong organizational, time management, and attention-to-detail skills with a focus on accuracy and quality.
• Effective verbal and written communication skills with the ability to interact professionally with borrowers, vendors, regulators, and internal stakeholders.
• Proficiency in handling confidential information and maintaining compliance with applicable policies, procedures, and regulatory requirements.

Responsibilities

• Regulatory Compliance and Risk Mitigation: Ensure all recovery servicing, reporting, payment processing, and administrative activities are completed in compliance with regulatory requirements, investor guidelines, and internal control standards to support effective risk management and audit readiness.
• Operational Excellence and Accuracy: Deliver accurate, timely, and efficient execution of payment processing, documentation, reporting, and administrative functions to maintain data integrity and support departmental performance.
• Borrower, Vendor, and Stakeholder Support: Foster positive relationships and provide responsive service to borrowers, vendors, attorneys, agencies, and internal business partners to support effective recovery outcomes and a positive customer experience.
• Recovery and Portfolio Administration: Support loss mitigation, collections, property management, remittance processing, and recovery activities through effective account monitoring, vendor coordination, and accurate record maintenance to protect company and investor interests.
• Continuous Improvement and Team Effectiveness: Contribute to departmental success by supporting process improvements, maintaining organized workflows, providing cross-functional support, and promoting a collaborative, service-oriented environment.

Skills

Customer service

Attention to detail

Time management

Verbal communication

Written communication

Multitasking

Education

High School Diploma

Job description

Tompkins Bank & Trust is seeking an Operations Specialist to support Central Recovery operations, including compliance, payment processing, reporting, and administration. The role emphasizes accurate execution, risk mitigation, and stakeholder coordination.

Responsibilities cover loan loss mitigation, remittance processing, and property management support, ensuring timely borrower communications and compliant recordkeeping. Strong attention to detail and communication skills are essential.