Italian Speaking Social Media Support Advisor -Remote in Greece

Employers from Greece; United States; Remote; USD 40,000 - 58,000; Full time

Benefits offered by this job

Competitive Salary

Performance Bonus

Fully Paid Training

Relocation package

Health Insurance

Private Health Insurance

2 extra salaries per year

Job summary

Patrique Mercier Recruitment By Nellie is seeking an Italian-speaking Social Media Support Advisor to enhance client online presence through proactive support and brand-consistent engagement. You will interact with Italian-speaking users across social channels and resolve inquiries with a customer-first approach.

The role emphasizes collaboration with marketing and content teams, staying ahead of social media trends, and contributing to campaigns that resonate with Italian audiences.

Qualifications

• Fluent in Italian and English with excellent written and verbal communication.
• Previous experience in social media support, community management, or customer service.
• Strong knowledge of social media platforms and their functionalities.
• Exceptional problem-solving abilities and a customer-focused mentality.
• Ability to work independently while managing multiple tasks effectively.
• Familiarity with social media analytics tools is a plus.
• Enthusiastic team player with a positive attitude and a passion for helping others.

Responsibilities

• Provide exceptional support to Italian-speaking users across various social media channels, addressing inquiries and resolving issues in a timely manner.
• Monitor social media platforms for customer interactions, ensuring a swift response to comments, messages, and queries.
• Enhance customer satisfaction by engaging with users through informative and friendly communication.
• Collaborate with marketing and content teams to ensure messages are consistent and reflect the brand’s voice.
• Identify patterns in customer inquiries to help inform product improvements and service enhancements.
• Assist in developing social media campaigns and content that resonate with Italian-speaking audiences.
• Stay updated on industry trends and social media best practices to provide informed support and recommendations.

Skills

Italian language

English language

Social media support

Customer service

Communication skills

Job description

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is thrilled to present an exciting opportunity for an Italian Speaking Social Media Support Advisor. In this role, you will play a pivotal part in enhancing the online presence and interaction of our clients. This position is perfect for individuals who are passionate about social media and have a strong commitment to delivering outstanding customer support.

Responsibilities

• Provide exceptional support to Italian-speaking users across various social media channels, addressing inquiries and resolving issues in a timely manner.
• Monitor social media platforms for customer interactions, ensuring a swift response to comments, messages, and queries.
• Enhance customer satisfaction by engaging with users through informative and friendly communication.
• Collaborate with marketing and content teams to ensure messages are consistent and reflect the brand’s voice.
• Identify patterns in customer inquiries to help inform product improvements and service enhancements.
• Assist in developing social media campaigns and content that resonate with Italian-speaking audiences.
• Stay updated on industry trends and social media best practices to provide informed support and recommendations.

Requirements

• Fluent in Italian and English, with excellent written and verbal communication skills.
• Previous experience in social media support, community management, or customer service.
• Strong knowledge of social media platforms and their functionalities.
• Exceptional problem-solving abilities and a customer-focused mentality.
• Ability to work independently while managing multiple tasks effectively.
• Familiarity with social media analytics tools is a plus.
• Enthusiastic team player with a positive attitude and a passion for helping others.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...