Italian-Speaking Loyalty Advisor: Customer Engagement

Employers from Greece; United States; Remote; USD 42,000 - 52,000; Full time

Benefits offered by this job

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Training

Fully Paid Relocation Package ( Flight

Health Insurance

Job summary

Patrique Mercier Recruitment By Nellie is seeking an Italian-speaking Customer Loyalty Advisor to enhance customer engagement and loyalty. You will build long-term relationships, assist with account inquiries, and educate clients about loyalty programs while collaborating with cross-functional teams.

The role emphasizes proactive outreach, strong communication, and adaptability to various customer needs, with evenings and weekends as required.

Qualifications

• Fluency in Italian and English, both written and spoken.
• Prior experience in customer service or customer loyalty roles, preferably within the retail or service industry.
• Strong communication and interpersonal skills, with a focus on enhancing customer relationships.
• Proficiency in CRM software and Microsoft Office applications.
• Strong problem-solving abilities and a proactive approach to customer engagement.
• Ability to work well in a team-oriented environment and adapt to various customer needs.
• Willingness to work flexible hours, including evenings and weekends when required.

Responsibilities

• Provide exceptional support to Italian-speaking customers, focusing on building long-term relationships and enhancing customer loyalty.
• Assist customers with inquiries regarding their accounts, product usage, and rewards programs.
• Proactively reach out to customers to provide updates, resolve issues, and gather feedback on their experiences.
• Educate clients about loyalty programs and incentivize their continued engagement with the brand.
• Collaborate with cross-functional teams to ensure customer satisfaction and address any concerns promptly.
• Analyze customer feedback and loyalty metrics to propose improvements in service delivery and customer experience.
• Maintain accurate records of customer interactions and feedback within the CRM system for tracking purposes.

Skills

Customer service

Communication

Teamwork

Problem solving

Tools

CRM software

Microsoft Office

Job description

Patrique Mercier Recruitment By Nellie is seeking an Italian-speaking Customer Loyalty Advisor to enhance customer engagement and loyalty. You will build long-term relationships, assist with account inquiries, and educate clients about loyalty programs while collaborating with cross-functional teams.

The role emphasizes proactive outreach, strong communication, and adaptability to various customer needs, with evenings and weekends as required.