Italian-Speaking FinTech Customer Advocate – Athens

Employers from Greece; United States; Remote; USD 47,000 - 70,000; Full time

Benefits offered by this job

Monthly salary

Performance bonus

13th/14th salaries

Relocation package

Professional training

Health insurance

Career development

Multicultural team

Job summary

Mercier Consultancy Group in Greece is seeking an Italian-speaking Customer Agent for Fintech to join our on-site team in Athens. You will deliver professional support to Italian-speaking clients via phone, email, and live chat, assisting with account setup, digital payments, transactions, and general platform navigation in a fast-paced FinTech environment.

The ideal candidate is native or fluent in Italian, with EU work rights, strong written and verbal communication skills, and customer

Qualifications

• Native or fluent Italian language proficiency, both spoken and written.
• Proficiency in English for internal communication and training.
• Demonstrated experience in customer service, preferably in tech or financial services.

Responsibilities

• Deliver professional, high-quality customer support to Italian-speaking clients via phone, email, and live chat within a FinTech environment.
• Assist customers with account setup, digital payments, transaction issues, and platform navigation.
• Investigate and resolve customer complaints and technical concerns in a timely, empathetic, and solution-oriented manner.
• Guide users through digital financial tools, mobile banking features, and e-payment solutions, providing clear information.
• Document all interactions in the CRM system in compliance with regulations.
• Collaborate with compliance, fraud prevention, and technical support teams to resolve complex cases.
• Stay informed about product updates and industry regulations to provide expert guidance.
• Identify recurring pain points and communicate feedback to improve service and product development.

Skills

Italian language proficiency

English proficiency

Customer service experience

Job description

Mercier Consultancy Group in Greece is seeking an Italian-speaking Customer Agent for Fintech to join our on-site team in Athens. You will deliver professional support to Italian-speaking clients via phone, email, and live chat, assisting with account setup, digital payments, transactions, and general platform navigation in a fast-paced FinTech environment.

The ideal candidate is native or fluent in Italian, with EU work rights, strong written and verbal communication skills, and customer