Italian-Speaking Customer Support Specialist (Greece)

Employers from Greece; United States; Remote; USD 23,000 - 35,000; Full time

Benefits offered by this job

Competitive monthly salary

2 extra salaries per year (13th & 14th

Monthly performance bonus

Fully paid relocation package

Fully paid training programs

Comprehensive private health insurance

Career development in an international

Job summary

Mercier Consultancy Group seeks an Italian-speaking Customer Service Agent for Zenith in Greece. The role offers a dynamic, international environment with relocation support and comprehensive training.

You will engage with Zenith users, delivering premium customer care and resolving inquiries across phone, email, and live chat. The ideal candidate is fluent in Italian and English, with a passion for delivering high-quality experiences in a fast-paced setting.

Qualifications

• Native or fluent Italian (written and spoken).
• English proficiency for inter-department collaboration.
• Experience in customer support is advantageous but not required.
• Strong communication skills and a proactive approach.
• Ability to thrive in a fast-paced environment and deliver high-quality service.

Responsibilities

• Deliver excellent customer support to Zenith users with a premium experience.
• Maintain product knowledge to provide accurate technical assistance.
• Handle inbound inquiries via phone, email, and live chat; meet quality benchmarks.
• Document interactions in the CRM to support service improvements.
• Collaborate with internal teams to resolve complex issues for Italian-speaking customers.
• Identify opportunities to improve service and maintain top standards for Zenith.
• Contribute to a positive team environment and meet individual and team targets.

Skills

Italian language

English language

Communication skills

Problem-solving

Fast-paced environment

Job description

Mercier Consultancy Group seeks an Italian-speaking Customer Service Agent for Zenith in Greece. The role offers a dynamic, international environment with relocation support and comprehensive training.

You will engage with Zenith users, delivering premium customer care and resolving inquiries across phone, email, and live chat. The ideal candidate is fluent in Italian and English, with a passion for delivering high-quality experiences in a fast-paced setting.