Italian Speaking Customer Service For JTI - Work In Athens, Greece

Employers from Greece; United States; Remote; USD 40,000 - 54,000; Full time

Benefits offered by this job

Competitive monthly salary

Fully paid training

Health insurance

Fully paid relocation package (flight,

transfer, hotel)

Monthly performance bonus

2 extra salaries per year (13th and 14

And much more...

Job summary

Mercier Consultancy Group is sourcing Italian-speaking customer service professionals for JTI in Greece. The role focuses on delivering premium support for consumer electronics, handling inquiries via multiple channels, and maintaining detailed CRM records.

Candidates should be fluent in Italian, possess strong communication skills, and adapt to an international environment with KPI-driven performance. Relocation is part of the offering.

Qualifications

• Native or fluent Italian (spoken and written) is required.
• Experience in customer-facing roles is a plus.
• Strong communication and problem-solving skills for premium customer experience.

Responsibilities

• Provide premium technical/customer support to Italian-speaking customers for consumer electronics.
• Handle inquiries via phone, email, and live chat with professionalism.
• Troubleshoot issues and guide customers with step-by-step solutions.
• Maintain accurate records of interactions in CRM systems.
• Stay updated on product releases and tech trends for JTI.
• Contribute to KPI achievement within a high-performing team.
• Represent the brand with excellence in a fast-paced, international environment.

Skills

Italian language

Customer service

Excellent communication

Tools

CRM systems

Job description

at Mercier Consultancy Group

Italian Speaking Customer Service For JTI

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-class organizations across Europe. As a leader in talent acquisition, we pride ourselves on facilitating career-defining opportunities that offer international growth and professional excellence.

Job Overview

We are currently sourcing exceptional candidates for an Italian Speaking Customer Service For JTI position in Greece, situated in the heart of the dynamic consumer electronics industry. This role offers the perfect blend of professional development and Mediterranean lifestyle, making it one of the most sought-after Italian-speaking jobs in the region today.

Key Responsibilities

• Deliver premium technical support to Italian-speaking customers regarding innovative consumer electronics products.
• Manage end-to-end customer inquiries via phone, email, and live chat with professional precision.
• Troubleshoot device issues, providing clear, step-by-step guidance to ensure high levels of customer satisfaction.
• Maintain detailed and accurate records of consumer interactions within the dedicated CRM systems.
• Stay updated on the latest consumer electronics technology trends and product releases for JTI.
• Contribute to a high-performing team culture by meeting individual and group KPIs on a consistent basis.
• Represent the brand with a focus on excellence, reflecting the high standards expected in the consumer electronics sector.

Requirements

• Native or fluent Italian (spoken and written) is mandatory for this role.
• Valid EU passport (mandatory) to facilitate your transition to one of our top-tier jobs in Greece.
• Passion for technology and a genuine interest in the consumer electronics industry.
• Excellent communication and problem-solving skills, with a focus on delivering a premium customer experience.
• Ability to thrive in an international, fast-paced, and multicultural work environment.
• Previous experience in a customer-facing role is considered a significant asset.

Benefits

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Monthly Performance Bonus
• 2 Extra Salaries Per Year (13th and 14th salary)
• And Much More...

Life in Greece

Embark on an unforgettable journey by moving to Athens, where the historic charm of the ancient world meets a modern, vibrant metropolitan lifestyle. Living and working in Greece allows you to enjoy year-round sunshine, stunning coastal vistas, and a world-renowned social culture. When you secure one of our Italian-speaking jobs, you are not just changing your career, but choosing a lifestyle of balance and beauty that only Greece can provide.

Beyond the professional benefits, the relocation experience to Greece is seamless with our comprehensive support package. You will discover an unparalleled quality of life, featuring world-class Mediterranean cuisine, affordable living costs, and a warm, welcoming local population. Join us in Greece, and let your career flourish in a city that truly celebrates life.