Italian-Speaking Customer Service Agent — Athens Relocation

Mercier Consultancy Group; United States; Remote; USD 15,000 - 22,000; Full time

Benefits offered by this job

Relocation package

Bonuses (13th/14th month)

Training provided

Health insurance

Multicultural environment in Athens

Job summary

Mercier Consultancy Group seeks an Italian-speaking Customer Service Agent for Canon, based in Athens, Greece. The role includes a fully paid relocation package, training, and a competitive monthly salary with two extra payments per year, plus service for Canon customers via phone, email and chat. Fluency in Italian and an EU passport are required.

Strong communication and customer focus are essential. The company offers health cover, a multicultural work environment, and clear pathways to

Qualifications

• Native or fluent Italian (written and spoken).
• EU passport required.
• Strong communication and interpersonal skills.
• Willingness to relocate to Athens, Greece.

Responsibilities

• Provide support to Canon customers via phone, email, and chat.
• Troubleshoot technical issues and offer guidance on Canon products.
• Maintain accurate records of customer interactions in the CRM system.
• Collaborate with international teams to improve service delivery.
• Aim to meet and exceed personal and team targets for bonuses.
• Stay updated on Canon technologies to assist customers.

Skills

Italian language

Tools

CRM software

Job description

Mercier Consultancy Group seeks an Italian-speaking Customer Service Agent for Canon, based in Athens, Greece. The role includes a fully paid relocation package, training, and a competitive monthly salary with two extra payments per year, plus service for Canon customers via phone, email and chat. Fluency in Italian and an EU passport are required.

Strong communication and customer focus are essential. The company offers health cover, a multicultural work environment, and clear pathways to