Italian-Speaking B2B Solutions Consultant - Client Impact

Employers from Greece; United States; Remote; USD 35,000 - 51,000; Full time

Benefits offered by this job

Fully Paid Training

Comprehensive Health Insurance

Fully Paid Relocation Package

Monthly Performance Bonus

International work culture

Job summary

Mercier Consultancy Group in Sofia seeks an Italian-speaking B2B Solutions Consultant to deliver premium client support for European clients. You will be the primary contact for Italian-speaking customers and translate needs into value-driven solutions in a fast-paced environment.

Requirements include native or fluent Italian, an EU passport, and prior experience in customer support or B2B account management.

Qualifications

• Native or fluent Italian (spoken and written).
• Experience in Customer Support Services or B2B client management.
• Excellent communication and problem-solving skills.

Responsibilities

• Act as the primary point of contact for B2B clients and deliver premium support.
• Maintain professional relationships to ensure high client satisfaction.
• Resolve inquiries with clear communication and value-driven solutions.
• Analyze client needs to provide effective business solutions.
• Collaborate with cross-functional teams to streamline support processes.
• Document all client interactions in the CRM to track metrics.
• Participate in team briefings to align on regional KPIs.

Skills

Italian language

Communication skills

Problem solving

Customer service mindset

Job description

Mercier Consultancy Group in Sofia seeks an Italian-speaking B2B Solutions Consultant to deliver premium client support for European clients. You will be the primary contact for Italian-speaking customers and translate needs into value-driven solutions in a fast-paced environment.

Requirements include native or fluent Italian, an EU passport, and prior experience in customer support or B2B account management.